About Igor
I help companies make their IT environment more modern, reliable
and secure — solving complex infrastructure problems and implementing
security best practices on Azure, Microsoft 365 and hybrid setups.
My approach unites three pillars that are usually treated separately:
Observability — you can't improve what you can't see. I design
monitoring and AIOps platforms that give real visibility across
Azure, Microsoft 365, Active Directory, VMware, Windows/SQL,
network and storage.
Infrastructure reliability — turning fragile, reactive environments
into stable, well-governed platforms. Alert engineering, incident
response automation, Azure governance, RBAC cleanup and operational
hygiene.
Security — modern identity and endpoint protection aligned with
Microsoft best practices. Conditional Access design, MFA strategy,
passwordless authentication, Microsoft Defender for Endpoint,
Identity and Cloud.
What I typically deliver:
• Grafana, Prometheus and Azure Monitor observability platforms —
from scratch or migrated from legacy tooling (SolarWinds, SCOM)
• AIOps enablement: Azure SRE Agent, AI-assisted incident response,
chat-driven operations in Microsoft Teams
• Entra ID hardening: Conditional Access, MFA, risk-based access,
hybrid identity architecture
• Microsoft Defender rollout (Endpoint / Identity / Cloud), including
migration from third-party antivirus
• Passwordless architecture with Windows Hello for Business and FIDO2
• PowerShell and Microsoft Graph API automation, Azure Automation
runbooks
• Architecture reviews and roadmaps for hybrid environments with
remote or low-bandwidth sites
What makes me different: most engineers stop at dashboards or at
deploying a tool. I design the full loop — visibility, reliability,
security — so the environment is not only modernized, but stays that
way.
Based in Porto, available remotely across Europe. English and
Portuguese.
Portuguese
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- SBM OffshoreSenior IT System SpecialistDIGITAL AND ITDecember 2012 - Today (13 years and 6 months)Porto, PortugalLeading the shift to an AIOps & Observability culture at a globalindustrial operator — moving from reactive monitoring to data-driven,AI-augmented operations across onshore offices and remote/low-bandwidthoffshore sites.Observability & monitoring• Owner of the enterprise observability platform covering Azure,Microsoft 365, Active Directory, VMware, Windows/SQL, networkdevices, storage and security posture• Built globally-used dashboard suites and monitoring pipelinesacross hybrid onshore + offshore infrastructure, includingtelemetry relay patterns for remote low-bandwidth sites• Established alerting governance baseline with consistent naming,noise reduction and flap tolerance patternsAIOps & incident response• Deployed Azure SRE Agent with secure access to on-prem infrastructure• Built Microsoft Teams integration enabling chat-driven incidenttriage and resolution with AI assistance• Shifting team culture from dashboard-watching to AI-assistedoperations and proactive alert engineeringAzure, Microsoft 365 & Identity• End-to-end support and engineering across the full Azure + M365stack (Entra ID, Exchange Online, Intune, Teams, SharePoint)• Conditional Access design and governance — policy architecture,Named Locations, risk-based access, MFA strategy• Passwordless architecture: Windows Hello for Business (CloudKerberos Trust) and FIDO2 for Entra Certificate-Based Auth• Azure RBAC cleanup and governance at scaleSecurity (Microsoft Defender suite)• Led enterprise migration from a third-party AV to Microsoft Defender• Implemented Defender for Endpoint (EDR), for Identity and for CloudAutomation & core platforms• PowerShell and Microsoft Graph API automation; Azure Automationrunbooks with Managed Identity for scheduled reporting• VMware & Commvault platform owner across vessels, data centreand offices
- National Oilwell Varco (NOV Rig Systems)IT Support AnalystMarch 2012 - October 2012 (7 months)Macae, RJ, BrazilFrontline diagnostics and troubleshooting across hardware,applications, network and connectivity for a global enterprise userbase.• End-user support on Windows, Microsoft Office and businessapplications; remote assistance via enterprise tooling• Active Directory operations: account lifecycle, group membership,password resets, basic GPO troubleshooting• Mailbox administration and Outlook / email client troubleshooting• Hardware lifecycle support: laptops, desktops, printers, peripherals,mobile devices• Network troubleshooting at endpoint level: connectivity, VPN,Wi-Fi, DNS and name resolution issues• ITIL-aligned service desk operations using HEAT: incident, requestand problem management with SLA adherence• Scripted mass software installation to accelerate deployment andreduce manual effort• Contributed to the SCCM image-deployment rollout, improvingworkstation provisioning speed across the organization• Recognized as top-closer on incidents and service requests in 2012
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Education
- Associate Degree, ManagementUNIP (Universidade Paulista)Associate Degree, Management
- Technical Diploma in Information TechnologyEscola Bruno Ostmann2012Technical Diploma in Information Technology