Freelancer profile translated to English.

Description

Industrial engineer, certified PMP, ITIL, P3O, and Six Sigma Green Belt.

With over 20 years of solid experience, I am recognized for my ability to successfully lead complex and strategic projects, respecting deadlines and budgets. My leadership and adaptability enable me to provide effective and innovative solutions to every challenge encountered.

Industry field of expertise

Languages

Portuguese
Native or bilingual
French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Everysens
VP Customers & Projects
SOFTWARE PUBLISHING
January 2024 - Today (2 years and 4 months)
Paris, France
Managed a portfolio of SaaS solution deployment projects.
Onboarding, training, and adoption monitoring
Account management / customer success
Supervision of a team of project managers and customer success managers
Implementation of a project management methodology
Key Account Management Team Management Upsell Project Management
Cegedim Santé
Director of Key Account Operations
SOFTWARE PUBLISHING
May 2021 - July 2023 (2 years and 3 months)
Boulogne-Billancourt, France
In charge of the Build and Run divisions. Management of accounts and deployment projects of Cegedim medical software for Key Accounts (Health Centers, Hospitals, Nursing Homes, Companies, Mutual Insurance Companies)
Team Management Software as a Service (SaaS) Product Roadmap Key Account Management
Aptar digital health
Director of Support and Maintenance
HEALTH AND WELLNESS
October 2018 - October 2020 (2 years and 1 month)
Suresnes, France
Client contract management: Guarantee of Service Level Agreements (SLAs) established with partners and clients, particularly regarding software anomaly correction times
Client experience management:
• Continuous improvement of products and user experience by incorporating user feedback
• Optimization of software quality through systematic control of solutions delivered to production
Product Roadmap Team Management Software as a Service (SaaS)