Description

I help organizations bring order to complex technology projects, whether that's implementing an ERP system, running an Agile transformation, or building a PMO from scratch.

With over 11 years leading enterprise programs across banking, telecom, and government, I bring structure, clear governance, and steady delivery to projects that have stalled or need a firm hand from day one. I typically handle end to end project and program management, ERP and CRM implementations, cross functional Agile delivery, and government tender responses.

If you need someone who can walk into a complex environment, get a handle on the moving parts, and actually deliver, that's where I come in.

Industry field of expertise

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

Toronto (up to 50km)

Niethville Consulting Ltd
Principal Consultant / PMO Director
PUBLIC SECTOR
September 2024 - Today (1 year and 11 months)
Toronto, Canada
● Professional Services Delivery: Provides solution architects, developers, business analysts, and cybersecurity
specialists to government-sector clients as part of Niethville's professional services offering, supporting technology
implementation projects.
● Government Procurement, RFP & RFI Response: Personally authors and submits all of Niethville's government
tender responses, both RFPs and RFIs, approximately 30-40 submissions since the firm's founding, covering municipal
government opportunities.
● PMO leadership: Owns the PMO vision, operating model, and governance framework for municipal government
technology clients; owns enterprise PM standards and templates (kickoff, RAID, status reporting, change control) across
engagements.
● Multi-client portfolio management: Manages concurrent municipal government client relationships (Stouffville,
Summerland), handling intake, triage, and delivery governance across simultaneous engagements.
● Delivery partner ecosystem: Leads and mentors delivery team members and coordinates delivery partners supporting
client engagements; structures Niethville's delivery model to pursue multi-domain technology work (ERP/ITSM,
cybersecurity, infrastructure advisory) using an internal and partner bench.
● Executive & client reporting: Delivers portfolio-level status and risk reporting to client leadership; m
Project Management Digital Transformation Data Governance SAFe PMO
Bell
Senior Program Manager / Project Manager (Contract)
TELECOMMUNICATIONS
February 2023 - September 2025 (2 years and 7 months)
Mississauga, Canada
● CSPQ SIGO Telecom Infrastructure Replacement (Shared Services Quebec): Led the solution and delivery of new
telecommunications infrastructure replacing the legacy CSPQ RITM service, including transition of operational
management to the new platform.
● SSC IIS Network Expansion (Shared Services Canada): Directed delivery of 4x 100G BID unmanaged circuits with Edge DDoS across Ottawa, Montreal, Toronto, and Vancouver; owned the technical design, concept of operations,
implementation plan, and SLA definition (99.5% availability); directed security controls documentation for Protected A
information and incident/security incident management processes; oversaw ITSM integration between DedOps and
Maximo.
● Air Canada ServiceNow-Maximo Integration: Led a B2B integration program connecting ServiceNow to Maximo, covering incident, inventory, service request, and change management workflows across managed and connectivity services.
● Desjardins Arista NetOps Integration: Managed the phased integration of Bell's managed Arista services with Desjardins' NetOps automation platform spanning monitoring, provisioning, vulnerability
management, and SLA/billing processes in Maximo.
● RBC/HSBC WAN/LAN/Voice Integration: Directed a 134-site cutover program following RBC's acquisition of HSBC's Canadian branch network, managing new IPVPN circuit installation, LAN staging and deployment, field
services scope, vendor coordination, and full weekend cutover execution.
● Cross-functional delivery: Coordinated cross-functional technical teams (Development, QA, UX, Architecture) and Agile ceremonies across concurrent programs; improved project tracking efficiency by 20% and reduced cycle time by 15% through updated reporting templates.
● Intake & stakeholder management: Facilitated intake, triage, and prioritization of incoming requests across the banking, telecom, and government program portfolio; produced intake submissions and stakeholder
communications using Jira and Confluence
PMO Agile CRM Project Management SAFe Atlassian JIRA
First Ontario Credit Union
IT Project Manager
BANKING AND INSURANCE
December 2020 - January 2023 (2 years and 1 month)
Hamilton, Canada
Saven RRSP/RIF Platform: Led implementation of the Saven RRSP/RIF platform (delivered in 3 months), supporting
registered retirement savings and income fund products; the launch increased client acquisition by 15% and revenue by
10%.
● ERP & platform modernization: Led the Microsoft Dynamics 365 implementation and Microsoft 365 migration as
part of core technology modernization.
● Cybersecurity, Log4j remediation: Led the Log4j vulnerability remediation project, coordinating risk assessment,
patching, and validation across IT infrastructure to close a critical security exposure.
● Cybersecurity, Trend Micro migration: Led the migration to Trend Micro for endpoint and threat protection,
strengthening the institution's security posture.
● Cybersecurity, CallSign authentication: Led implementation of CallSign authentication, strengthening secure
customer access and fraud prevention controls.
● Cybersecurity & compliance, ISO 27001: Led the ISO 27001:2013 information security management certification
program, embedding cybersecurity governance and compliance controls across IT operations.
● PMO build: Built the PMO from the ground up: operating model, governance framework, enterprise PM standards, and
templates (kickoff, RAID, status reporting, change control).
● Team leadership: Led and mentored a team of project managers and PMO analysts; established success metrics for
budget adherence and client satisfaction.
● Governance results: Supported governance and prioritizati
ERP Cybersecurity Change Management Project Management PMO