Idelfrides Mendonca, IT Technician

Freelancer profile translated to English.

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Languages

French
Native or bilingual
Portuguese
Fluent
English
Basic

Workplace preferences

Remote only

Primarily works remotely

Premium
Network & Telecom & Office Systems Technician
March 2022 - Today (4 years and 3 months)
• User assistance: level 1 and 2 support, diagnosis and resolution of incidents (on-site and remote).
• Installation, configuration, and commissioning of workstations (Windows).
• Monitoring and management of environments using monitoring tools.
• Complete migration of files from a local NAS to SharePoint Online, as part of a modernization of the company's collaborative tools.
• Veeam and Acronis backups
• Migration of mailboxes to a new messaging platform.
• Configuration and maintenance of WatchGuard firewalls, participation in network security.
• Installation of telecom solutions: replacement of routers and IP phone sets.
• Deployment of office solutions: installation and configuration of network printers, integration with client workstations.
• Installation of interactive screens: to facilitate collaborative work and optimize team exchanges.

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