Idelfrides Mendonca, IT Technician

Freelancer profile translated to English.

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Languages

French
Native or bilingual
Portuguese
Fluent
English
Basic

Workplace preferences

Remote only

Primarily works remotely

Inovalys
System & Network Administration
PUBLIC SECTOR
December 2025 - Today (8 months)
Install and configure servers (physical and virtual).
Install and configure network equipment (routers, switches, firewalls).
Secure Active Directory domain services.
Diagnose and resolve faults and incidents.
Backups with Veeam Backup and Carbonite.
Support: User assistance.
System Administration Network Administration Inventory Management Data Migration and Backup
Premium
Network, Telecom & Office Systems Technician
March 2022 - Today (4 years and 5 months)
• User assistance: level 1 and 2 support, incident diagnosis and resolution (on-site and remote).
• Installation, configuration, and commissioning of workstations (Windows).
• Supervision and management of environments using monitoring tools.
• Complete migration of files from a local NAS to SharePoint Online, as part of modernizing the company's collaborative tools.
• Veeam and Acronis backups
• Migration of mailboxes to a new email platform.
• Configuration and maintenance of WatchGuard firewalls, participation in network security.
• Installation of telecom solutions: replacement of routers and IP phone systems.
• Deployment of office solutions: installation and configuration of network printers, integration with client workstations.
• Installation of interactive screens: to facilitate collaborative work and optimize team exchanges.

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Sysadmin