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Ibtissam BouzianeIB

Ibtissam Bouziane

Key account manager IT

€550/day
Paris, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Ibtissam

I support companies and startups in optimizing their customer relationships to offer them the best possible experience and develop long-term relationships.
I also participate in the development of the product roadmap based on customer feedback.

  • English

    Native or bilingual

  • Spanish

    Conversational

  • French

    Native or bilingual

  • Arabic

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • SGS & Co
    Key Account Manager
    August 2022 - Today (3 years and 10 months)
    Paris, France
    SGS & Co is a global packaging and brand experience company present in more than 30 countries around the world.

    Key Responsibilities:

    • Client Relationship Management: Build and maintain strategic relationships with key clients, acting as the primary point of contact for all account-related inquiries.
    • Account Strategy: Develop and implement customized account strategies to meet client objectives and expand business opportunities.
    • Sales Growth: Drive revenue growth by identifying new business opportunities within existing accounts and cross-selling additional products or services.
    • Project Management: Coordinate with internal teams to ensure timely delivery of products, services, and solutions that align with client expectations.
    • Problem Solving & Issue Resolution: Address any challenges or issues clients may face, ensuring swift and effective resolution to maintain client satisfaction.
    • Performance Analysis: Regularly analyze account performance and client feedback to adjust strategies and identify areas for improvement.
    • Negotiation & Contract Management: Lead contract negotiations and renewals, ensuring terms are mutually beneficial and aligned with business goals.
    • Market Intelligence: Keep abreast of industry trends, competitor activities, and market developments to inform account strategies and maintain a competitive edge.
    Project Management Budget Management
  • g.co/IamRemarkable
    #IamRemarkable facilitator
    February 2021 - January 2025 (3 years and 11 months)
    As a facilitator my role involves hosting workshops and being an ambassador for #IamRemarkable within my personal and professional networks.
  • WomenTech Network
    Business analyst
    October 2020 - Today (5 years and 8 months)
    Paris, France
    L'Oréal - Worldwide implementation of SaaS Mediabox Analyze customer needs (Pre-sales - Workshops - Follow-up) Write functional and technical specifications Set up/Configure and test the SaaS platform (Mediabox) Perform pre-sales demonstrations Analyze use cases and manage support (Azure Devops - Redmine - ServiceNow) Train internal and external users

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Education

  • Master in Innovative Project Management
    Polytech Nice Sophia
    2017
    The Master MAPI program at Polytech Nice Sophia is a comprehensive and dynamic postgraduate course designed to equip students with the advanced skills needed for effective project management in the fields of technology, innovation, and engineering. Focused on the integration of cutting-edge methodologies and practical tools, the program prepares professionals to successfully lead complex projects in a fast-evolving global environment. Innovation Management: Learn to drive innovation within organizations, from idea generation through to execution, ensuring sustainable and impactful solutions. Advanced Project Management: Gain hands-on expertise in planning, executing, and closing high-stakes projects, using industry-standard project management frameworks such as Agile, Scrum, and PMI. Cross-Disciplinary Approach: The program blends management, engineering, and entrepreneurial skills, providing a holistic view of the challenges and opportunities within project-driven industries. International Exposure: The multicultural environment at Polytech Nice Sophia, combined with opportunities for collaboration with global organizations, prepares students to manage projects in diverse and international settings. Practical Experience: Through case studies, simulations, and internships, students gain direct experience in managing real-world projects, enhancing their leadership, decision-making, and problem-solving abilities. Industry Partnerships: Strong connections with leading companies and industry experts ensure that the curriculum remains aligned with current market needs and trends.
  • Electronic Engineer
    Polytech Nice Sophia
    2015

Skill set (11)

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