Description

Experienced in strategic B2B & Ecom partnerships, I deliver measurable revenue growth and payment optimization.

I help businesses improve their payment flows, optimize their checkout experience, and communicate professionally with clients in French, Spanish, English, and Arabic.

Industry field of expertise

Languages

Arabic
Native or bilingual
French
Fluent
English
Fluent
Spanish
Fluent

Workplace preferences

Can work on-site

Dubai (up to 50km)

Payoneer
Partnership Manager
DIGITAL AND IT
July 2024 - Today (2 years and 1 month)
United Arab Emirates
Own full lifecycle management of EMEA partner ecosystem across Affiliates, Resellers and advisory-led partners within cross-border payments infrastructure.

Drive outbound partner acquisition using LinkedIn, Apollo, Lusha, SimilarWeb, and industry events, achieving ~30% conversion from outreach to signed partners.

Acquire partners that refer clients across cross-border payment solutions, card issuing programs, and payment processing platforms including providers such as Stripe.

Manage end-to-end partner journey including sourcing, commercial negotiation, onboarding, activation, and revenue enablement.

Focus on high-value partner segments driving SME incorporation, cross-border trade, and financial structuring across multiple jurisdictions.

Act as primary escalation point for onboarding and operational issues including KYC, compliance, and account activation to ensure transaction continuity.

Drive partner activation and engagement by aligning commercial incentives with high-value cross-border transaction flows.

Influence ecosystem segmentation and partner strategy through field insights into partner operations and monetization patterns.
Partnerships customer success Business development Data analysis Revenue Management
Exinity Group
Customer Optimization Specialist
BANKING AND INSURANCE
June 2023 - April 2024 (10 months)
United Arab Emirates
• • Served as a payments consultant, advising clients on routing, acceptance, and KYC optimization to increase approval rates by 15% and cut churn by 10% YoY.
• • Built profitability dashboards in Looker and Power BI to identify inefficiencies, reducing costs by 8% and raising client revenue by 16%.
• • Drove payment transformation initiatives, removing low-margin channels and lowering operational costs by 22%.
• • Collaborated with Finance, Risk, and Ops to align client roadmaps with ROI objectives, improving satisfaction by 20%.
• • Delivered executive insights and strategic recommendations to senior stakeholders, driving long-term portfolio growth.
Business development Data analysis customer success Revenue Management Crypto
Checkout.com
Analyst II Customer Support
DIGITAL AND IT
August 2022 - June 2023 (10 months)
Dubai - United Arab Emirates
• • Acted as a trusted advisor to enterprise merchants on payment optimization, fraud prevention, and technical onboarding.
• • Led 3DS 2.0 migration, improving approval rates by 30% and reducing chargebacks by 40% via proactive API testing.
• • Partnered with Visa/Mastercard and internal stakeholders to resolve escalations, driving 12% improvement in renewals.
• • Developed custom success roadmaps and data-driven recommendations, enhancing SLA performance by 20%.
• • Improved CX metrics by 15–20% through predictive analytics in Looker and SQL, enabling proactive issue resolution.
Data analysis Technical project management Risk Management Fintech customer success