Ibrahim Doumbia

Context: FBD Group is a company specializing in the franchise of home appliance brands, operating in a dynamic and constantly evolving environment. To support its commercial activities and ensure the efficiency of its operations, FBD Group uses a range of cloud-based software. These software cover various aspects of the business, from sales and inventory management to managing relationships with franchise partners and customers. The software is managed and maintained by FBD Group's Information Systems Department (DSI), a key department for ensuring the performance, security, and scalability of the company's technological solutions. It is in this context that the DSI recruited me as an Application Management Business Analyst.

Description Application Maintenance: Regular monitoring of software operational status, identifying any incidents or malfunctions (User Tests), and coordinating actions with the publisher as necessary for rapid resolution (incident tickets on Jira shared with the publisher). Updates and functional evolutions:

• Continuous integration of updates with the infra team (Amazon AWS and Azure)

• Writing user stories for software feature evolution (Jira projects)

• Gathering business needs from various stakeholders (sales, accounting, and finance teams) Continuous Improvement: Proposing continuous improvements to optimize software usage and adapt them to FBD Group's new requirements. This may include managing user feedback, analyzing software performance, and implementing new solutions to make processes more efficient.

Context: The project concerns the optimization and management of the financial and insurance product data transmission process between local interfaces and the SAP Finco Copernic system. SAP Copernic is a platform used for managing financial data and insurance products, which receives information from various local interfaces daily.

Description: Within this project, the main objective was to ensure that data sent by local interfaces arrived in SAP Copernic accurately, reliably, and in compliance with business requirements. The data includes crucial financial information as well as details related to insurance products, such as transactions, payments, subscribed products, etc.

My tasks as a Business Analyst:

• Analysis of the needs of different stakeholders (local interfaces, SAP teams, etc.).

• Definition of data flows to be integrated and technical and functional requirements.

• Optimization of the data transmission and processing process to reduce errors and ensure compliance with internal standards.

• Data quality management, incident monitoring, and implementation of solutions to minimize errors.

• Coordination with technical teams to ensure data processing processes are automated efficiently and securely.

• Management of process evolution projects.

• Writing user stories.

• UAT testing

Context: Oxalys is a software publisher specializing in purchasing, with over 50 employees across three locations (France, South Africa, and Italy). Each year, the publisher releases two versions of its purchasing ERP, OXAPROC (Source to Contract). With each version release, there are major evolution projects stemming from clients like Banque Postale, FFF, etc., as well as from internal business experts conducting technological watch on the purchasing application market. As Product Owner and Project Manager, I was responsible for managing these major ERP evolution projects from start to finish, under the supervision of the production manager and the tech lead.

Description Needs Gathering

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