Freelancer profile translated to English.

Description

Principal consultant specialized in IT and organizational transformation, with 5 years of experience in complex environments, mainly in the banking sector and large organizations.

I focus on IT governance, service outsourcing, operational model structuring (TOM), transformation program management, and ITIL process implementation.

I have supported several clients in strategic contexts involving multi-stakeholder coordination, operational performance improvement, definition of RUN / BUILD models, and formalization of governance processes and frameworks.

Accustomed to demanding environments, I combine analytical skills, structuring, and operational support to secure transformations and facilitate decision-making.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

Orange Consulting (Orange Business)
Principal Consultant
BANKING AND INSURANCE
January 2024 - Today (2 years and 5 months)
Paris, France
IT Transformation & Outsourcing PMO at CCF
Supporting IT transformation in the context of outsourcing Digital Workplace and Network Security activities.

**Key achievements**:
Structuring operational governance and interactions between stakeholders (CCF, Orange, suppliers)
Formalization and deployment of ITIL processes (Incidents, Requests, Changes, Problems)
Definition of the RUN / BUILD operational model
Construction of RACI charts, macro-processes, and steering frameworks
Contribution to the Service Quality Plan (PQS)
Implementation of communication and coordination methods between teams
Formalization of operational procedures and support for activity industrialization

Transformation PMO – Group Finance & Performance Department
Supporting the transformation of the Group Finance & Performance Department in a context of reorganization and activity redefinition.

Key achievements:
Facilitating governance and coordinating stakeholders
Managing transformation projects and monitoring action plans
Mapping and structuring activities
Supporting activity transfers and clarifying roles
Contributing to change management frameworks
Preparing governance materials and steering committee documents

Governance & Risk Consultant – ING France
Supporting the closure of ING France's retail banking activities in a context of transformation and risk management.

Key achievements:
Implementing governance frameworks and risk monitoring
Coordinating remediation plans and monitoring critical issues
Structuring permanent controls and monitoring corrective actions
Facilitating discussions between business units, operations, and support functions
Building reporting and steering frameworks
Strategic PMO IT Transformation Target Operating Model (TOM) IT Governance ITIL Processes
Colombus Consulting
Organizational Transformation Consultant
BANKING AND INSURANCE
May 2022 - December 2023 (1 year and 7 months)
Paris, France
Project Manager for the Formalization of the Risk Management Framework (Credit, ORM, DPO, Asset) at BNP Paribas Arval
Key achievements:
Strategic scoping: defining the project approach and identifying key stakeholders
Structuring: developing RACI charts and mapping activities and risks
Cross-functional management: coordinating contributions in an international environment
Governance: establishing project committees and monitoring deliverables
Communication & change management: defining the communication plan and methodological materials

Transformation PMO – Banking Merger (Société Générale / Crédit du Nord)
Operational support in the context of the merger between Société Générale and Crédit du Nord.
Key achievements:
Coordinating a taskforce dedicated to account merger operations
Operational management and progress monitoring of activities
Implementing dashboards and reporting frameworks
Coordinating teams and securing operations
Managing priorities and monitoring operational risks

Project Manager for the Construction of the new CCF bank, formerly HSBC France (Orlando Program) at My Money Bank
Key achievements:
Strategic structuring: contributing to the definition of several TOMs (Complaints, Succession & Employee Assistance Program)
Facilitating workshops: preparing, leading, and formalizing decisions
Coordination: aligning stakeholders and monitoring actions
Formalization: drafting processes and strategic deliverables
Change management: defining and deploying support frameworks
Bpifrance Financement
Product Manager
BANKING AND INSURANCE
February 2021 - March 2022 (1 year and 1 month)
Paris, France
Contribution to the launch of digital financing offers (100% online process) during Covid, in a context of strict regulatory constraints and tight deadlines.
Key achievements:
Conducting market research and benchmarks for offer positioning and evolution
Managing the end-to-end digital process construction, in close coordination with IT, compliance, and business teams
Contributing to compliance projects and drafting product sheets
Managing marketing and communication projects in conjunction with relevant departments
Designing and deploying training modules for the customer service team to adopt new offers
Monitoring outstanding amounts, analyzing risks, and contributing to process improvement and optimization