Description

With 4 professional experiences in the world of project management in several companies, I was able to acquire the necessary knowledge to manage the operational team in production and IT.

Thanks to my mastery of project management techniques, I participated and manage projects of implementation of new information tools, my main role is to be the focal point between the development team and the operational team.

Languages

French
Native or bilingual
Spanish
Fluent
Arabic
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

STET
incident Manager
BANKING AND INSURANCE
February 2023 - Today (3 years and 3 months)
BNP
service delivery manager
BANKING AND INSURANCE
September 2022 - February 2023 (5 months)
Canal+
Incident Manager
February 2021 - Today (5 years and 4 months)
Paris, France
Incident Management : Mon expérience chez Canal+ se déroule au sein du département DCE (Operations Settings), mon rôle au sein de l'organisation est d'assurer la performance de notre système d'information, de coordonner le suivi des incidents majeurs et critiques, d'investiger et d'identifier la root cause de l'incident, d'animer des réunions et de produire des KPI.
-ServiceNow,Jira, Excel, Power Query -
•Monitoring : La rédaction des requêtes SQL - NOSQL pour investiguer dans les bases de données. L'utilisation des outils de supervision pour analyser les logs et pour mesurer la performance de notre infrastructure (logiciels - applications). .
-Kibana, Dynatrace, DataDog, Grafana, PL/SQL Developer, MongoDB, Robo 3T,AWS, -

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Business Intelligence, Big data,
Advanced Mathematics,
Business Intelligence, Big data,
environment, Internet and networks,
Project management, Programming and the IT
environment, Internet and networks,

SCRUM MASTER
Scurm.org
2020
ITIL
ITIL
2018

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Other

Ibrahim C.

Expert ITIL Incident Problem Change Manager / SDM

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