Ibrahima Cissé

Prospecting and following up with individual clients for the trade-in and sale of used vehicles. 2-5 qualified appointments per day. Handling incoming and outgoing calls with 30 appointments honored per month. 20-30 trade-ins per month, with a conversion rate of appointments to sales: 40%. Monthly revenue generated: €15,000. Pipeline management and sales reporting. Coordination with the agency network for optimized vehicle resale. CRM management, order tracking, and customer follow-up.

Wardiere Inc.

Maintaining a customer satisfaction rate: 90-95%, through personalized and transparent support.

Generating and qualifying leads in energy renovation. 35 to 40 qualified calls per day. 6-7 appointments scheduled via phone calls for a B2C campaign in France. 28% conversion rate. Optimizing pitch and objection handling.

Direct impact on a monthly revenue of +€350,000. Strong mastery of qualification and appointment closing. Managing the change of energy suppliers (electricity and gas) for over 300 client files in compliance with standards (Primeo-OMH). Daily completion of 2 to 5 sales, with a monthly volume exceeding 40 concluded sales. Ensuring customer satisfaction and updating databases (CRM, dashboard...)

Prospecting and retaining B2B clients in textile manufacturing. Qualification and follow-up. 2 qualified appointments per day, 8-10 monthly sales, direct contribution to revenue.

Ensuring administrative and commercial management (writing emails, sending invoices, and tracking payments). Assisting over 20 clients per day by responding to inquiries and finding products.

Supervising and organizing the work of a team of over 50 employees while ensuring a good work environment. Customer satisfaction rate: 90-95% (according to surveys, feedback, or loyalty).

Conducting market analyses to anticipate trends and adjust the offering.