Freelancer profile translated to English.
Back to original languageAbout Iany
Junior E-commerce and Digital Assistant, I help small businesses, online stores, and entrepreneurs better organize their activities: order tracking, customer relations, product listings, content creation, tracking spreadsheets, and simple automation tools.
I have practical e-commerce experience with Amazon, order tracking, dropshipping, FBA, customer relations, and customer information management. I also manage a Shopify store, which allows me to understand the real needs of an online business: products, visuals, descriptions, suppliers, orders, and customer experience.
Currently undergoing AI & no-code training with Millennium, I am developing my skills in Make, n8n, Notion, Google Sheets, and artificial intelligence tools.
I can help you with simple and concrete tasks:
- Shopify store updates;
- Product listing creation or correction;
- Order tracking and Google Sheets organization;
- Creation of a simple Notion workspace to track clients, orders, or tasks;
- Assistance with customer relations and message responses;
- Simple content creation with Canva and AI tools;
- Initial simple automations with Make or n8n.
I speak French, Portuguese, Spanish, and English. Serious, organized, and motivated, I work with clarity, responsiveness, and a sense of service.
French
Native or bilingual
Spanish
Native or bilingual
Portuguese
Native or bilingual
English
Conversational
Can work on-site
Grasse (up to 50km)
Experience
- Mandala BloomFounder / E-commerce Digital AssistantFASHION AND COSMETICSJanuary 2026 - Today (7 months)Grasse, FranceCreation and management of a Shopify e-commerce store for print-on-demand clothing and accessories. Tasks performed:product listing creation and updates;Shopify collection organization;visual creation with Canva and AI tools;product description writing;order and supplier tracking;content management for social media;customer experience improvement.This experience has allowed me to develop my skills in e-commerce, Shopify, content creation, digital organization, customer relations, and order tracking.
- OxybiosE-commerce Assistant / Amazon Customer SupportE-COMMERCEAugust 2024 - February 2025 (6 months)Paris, FranceOperational support for an e-commerce business on Amazon: orders, customer inquiries, complaints, delivery information, and administrative organization.Experience in Amazon order tracking, dropshipping, FBA, remote customer relations, and customer information management.Tasks performed:
- e-commerce and Amazon order tracking;
- management of customer inquiries and after-sales service;
- tracking of deliveries, complaints, and customer information;
- assistance with product, sales, and marketplace operations tracking;
- organization of tracking spreadsheets and administrative files;
- AEROBOUTIQUE FRANCEMultilingual Sales Advisor – Duty FreeRETAIL (SMALL BUSINESS)April 2025 - October 2025 (6 months)Nice, FranceWelcoming, advising, and assisting international clientele in a duty-free shop at Nice airport.Tasks performed:
- customer reception and advice in multiple languages;
- identification of needs and purchase assistance;
- sales, checkout, and cash register management;
- stocking and product merchandising;
- professional communication in a dynamic and multicultural environment.
This experience allowed me to strengthen my skills in customer relations, sales, multilingual communication, sense of service, and adaptability.
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Education
- Associate's Degree in TourismUniversity Carlos III Madrid2005
- AI & No-Code TrainingMillennium2026Formation en cours sur les outils d’intelligence artificielle, les automatisations no-code et l’organisation digitale : Make, n8n, Notion, Google Sheets, workflows et outils IA.