Ianjatiana Murielle

Article proofreading, Source verification, Grammatical and spelling correction, Rewriting

Processing emails and correspondence with licensees, Preparing financial audit files, Translation and transcription of contracts (English - French - Spanish), Aggregation of licensee royalties, Coordination of audit steps, Performing various audit tests, Preparing audit reports, Invoicing and quotes

Managed invoicing process: revenue validation, invoice sending, financial system update, and weekly reporting. Managed debt collection: Developed balance statements for each client account, conducted first-stage phone follow-ups for overdue payments, drafted second-stage dunning letters, and monitored payment commitments. Social media monitoring and blog article writing. Sent weekly newsletters. Managed online live chat on the website. HDB: Welcomed prospects and new clients, provided information and guidance on HDB's activities. Reporting: Monitored KPIs and OKRs for various departments.