Iandritiana Fabienne Raheliarimanana

As a remote freelance virtual assistant, I offer the following services:

• Routine administrative management: email processing, document filing and organization, data entry, client file updates.
• Rental management: rent updates and reviews, deadline tracking, tenant information management.
• Accounting entry and pre-accounting: entry of accounting documents, preparation of elements for the accountant, invoice tracking and reminders.
• Research and operational support: targeted research (providers, information, data), preparation of documents and tracking spreadsheets.
• Commercial and offer posting: writing, publishing, and managing real estate ads on platforms like Le Bon Coin, tracking incoming sales and inquiries.
• Client follow-up and reminders: managing client contacts, commercial or administrative follow-ups, maintaining client relationships.
• General assistance: daily administrative and organizational support.
• Community management: social media management, content planning and publication, community interaction, and performance monitoring.

• Diagnosis and resolution of technical incidents (connection, network, hardware, configuration)
• Assisting customers during remote troubleshooting operations
• Analysis of failures and proposal of adapted solutions in compliance with procedures
• Escalation of complex incidents to higher-level technical teams
• Guarantee of customer satisfaction and compliance with quality indicators
• Use of CRM and technical tools for customer file tracking