Freelancer profile translated to English.
Back to original languageAbout Hugo
MANAGER AND PROJECT MANAGER WITH 6 YEARS OF EXPERIENCE, I SPECIALIZE IN CHANGE MANAGEMENT, OPERATIONAL EFFICIENCY, AND TEAM MANAGEMENT.
I ASSIST ORGANIZATIONS OF ALL SIZES IN BUILDING THEIR FUTURE: IMPLEMENTING NEW TOOLS, IMPROVING CURRENT PROCESSES, LEADING PROJECT TEAMS, AND SUPPORTING CHANGE.
MY RECENT MISSIONS: CHANGE MANAGEMENT FOR THE UNIVET VETERINARY NETWORK (1 YEAR), REVENUE OPS FOR STAFFME ACADEMY AND LES P'TITS BOSS, QUALIOPI AUDIT FOR TRAINING ORGANIZATIONS.
MY RESULTS AT WECASA:
✅+32%PRODUCTIVITY FOR SALES TEAMS: CRM OPTIMIZATIONS, MANAGEMENT OF UNTAPPED LEADS WITH NO-CODE TOOLS, DATA AUTOMATIONS WITH NEW PARTNERS
✅ -80% TIME SPENT ON DISPUTES for Customer Service with no-code tools: €28,000 annual savings
✅ -50% CONTACT RATE in Customer Service with the creation of effective chatbots and Intercom AI
MY NO-CODE STACK:
🧰 YOUR INTERNAL TOOLS: CRM (Zoho One, Zoho CRM, Hubspot Expert), Customer Relations (Intercom, Zoho Desk, Zendesk), Project Management (ClickUp, Shortcut, Atlassian), Productivity (Slack, Calendly, Notion)
⚙️ IMPLEMENTATION OF EFFECTIVE AND RELIABLE AUTOMATIONS (Make, Zapier…)
WHAT SETS ME APART: A HUMAN-CENTERED APPROACH (MBTI, Management Colors, Coaching), NO-CODE EXPERTISE, AND RAPID FIELD EXECUTION.
📍 AVAILABLE FOR MISSIONS IN THE PACA REGION AND REMOTELY WITH TRAVEL WITHIN FRANCE.
French
Native or bilingual
English
Native or bilingual
Spanish
Fluent
Italian
Conversational
Can work on-site
Nice (up to 50km), Paris (up to 20km), Marseille (up to 50km), Toulon (up to 50km), Lyon (up to 10km)
Experience
- Hugo WroblewskiIndependent ConsultantCONSULTING AND AUDITSJanuary 2024 - Today (2 years and 7 months)Nice, FranceIndependent operational efficiency consultant, I improve the KPIs of your sales, project, and customer service teams.My areas of expertise:- NO-CODE EXPERT: Optimizations of CRMs (expert in the Zoho One suite, including Zoho CRM; Hubspot…), customer relations software (Zoho Desk, Intercom, Zendesk) & tools like Zapier, Slack, Calendly. Creation of efficient and reliable automations.- IT PROJECT MANAGEMENT: Consulting on IT tool selection, inter-team collaboration, Product Management with developers (writing user stories, monitoring sprints and implementation), setting up no-code automations, reporting, and employee training.- ANALYSIS AND REPORTING: Dashboard creation, data processing, data analysis.- TRAINING AND COACHING: Tool adoption, analysis & reporting, management; coaching to gain responsibility, organize oneself, excel in project management.- QUALIOPI EXPERT: Support for obtaining Qualiopi certification.My corporate references:- Optimization of StaffMe Academy's internal tools: financial dashboard, automation of learner tracking, deployment of a sales strategy in HubSpot- Improvement of Zoho CRM and deployment of a sales strategy for training organizations IRFD and Odali Formation- Implementation of Zoho CRM for La Consignerie, Les P'tits Boss & SkinTec- Training of a quality manager to obtain Qualiopi at La Nouvelle Ecole
- UNIVETProject Manager - Change ManagementMEDICALJune 2025 - July 2026 (1 year and 1 month)Mougins, FranceI support change in clinics through field audits and the deployment of the Univet Model, a framework for a modern, humane, and high-performing veterinary clinic.At headquarters, I manage operational efficiency improvement projects, leveraging data and software tailored to the network's operations.
- WecasaBusiness Ops Manager - No-code ExpertHEALTH AND WELLNESSFebruary 2022 - January 2024 (1 year and 11 months)Paris, FranceFirst Sales Ops at Wecasa (80 employees in 2024), I gained expertise in complex IT project management. I optimized processes and helped scale sales, customer service, and marketing teams. I quickly became Business Ops Manager, in charge of a team of 3.My main responsibilities:- Structure Wecasa's Business Ops team, supporting Sales and Customer Service teams- Act as the point of contact for internal tools (Zoho, Intercom, Zapier, Slite, Calendly, Slack) for the 40 operational team members- Optimize these no-code tools to automate our processes and enable the company to scale- Lead complex, cross-functional strategic projects with Marketing and Product- Support team leaders in tool usage, reporting, and change management- Prepare budgets by identifying the Business Ops team's levers on these budgets (reduction of customer service contact rate, optimization of prospects handled by Sales and their conversion rate)Some completed projects:- Reduced dispute handling time by 80% with no-code tools: €28,000 annual savings- Reduced customer service contact rate by 50% with chatbots and Intercom Fin AI- Increased sales team productivity by 32% in 1 year with CRM optimizations, management of untapped leads with no-code tools, and data automation with new partners (Google Sheet, Airtable & Zoho CRM integrations via Zapier)- Creation of an optimized sales funnel, with automation at each stage of the process (email sending, CRM field population, Slack alerts)- Streamlined sponsorship management between Wecasa professionalsWithin the team, we were preparing the Wecasa of tomorrow, with automated processes, optimized tools, more ambitious and precise budgets.
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Education
- Master of Science (MSc) in ManagementESSEC Business School2021Membre de la Dean’s List (10% de la promotion ayant les meilleurs résultats académiques) Échange universitaire dans le programme International MBA de l'IE Business School à Madrid. Membre de la Chaire Entrepreneuriat Social : - Promotion de 22 étudiants qui travaillent pendant six mois aux côtés d’acteurs de l’ESS - Projets de mesure d’impact pour des fonds ISR de BNP AM et pour des entrepreneurs sociaux (Les Marmites Volantes)
- ECS Preparatory ClassLycée du Parc2017Classe préparatoire aux grandes écoles de commerce (voie ECS)