About Hugo
Portuguese
Native or bilingual
English
Fluent
Experience
- Volkswagen Financial Services PortoSIEM EngineerBANKING AND INSURANCENovember 2025 - Today (9 months)Leça do Bailio, Portugal
- Operated and maintained an enterprise IBM QRadar SIEM platform, executing platform upgrades, patching, rule/configuration changes, and controlled maintenance activities to preserve availability, integrity, and performance.
- Administered QRadar components and supporting services, ensuring end-to end log ingestion, parsing, normalization, and search performance aligned with operational SLAs.
- Managed a large-scale logging estate of approximately 23,000 log sources, driving lifecycle operations: onboarding, tuning, validation, decommissioning, and continuous health-checking to ensure data completeness and fidelity.
- Participated in 24/7 on-call rotations, performing incident triage and restoration activities, coordinating escalations, and executing structured troubleshooting to minimize MTTR in a high-availability environment.
- Supported the implementation and testing of logging standards, ensuring downstream correlation quality and improving detection engineering outcomes.
- Jolera Inc.Network & Security Team LeadDIGITAL AND ITOctober 2024 - October 2025 (1 year)Porto, Portugal
- Lead and mentor a team of 5+ security engineers to ensure 24/7 threat monitoring and rapid incident response.
- Troubleshooting and maintaining security platforms.
- Mentored and trained junior security analysts .
- Created comprehensive reports on security incidents, findings, and recommendations for senior management, contributing to decision-making processes on security improvements.
- Jolera Inc.Network & Security OperatorDIGITAL AND ITJuly 2022 - October 2024 (2 years and 3 months)Porto, Portugal
- Work collaboratively with internal and external technical and service teams to create and/or update knowledge base articles.
- Leverage expertise in Elastic, Sentinel One, and Azure Sentinel.
- Provide timely responses to all incidents, outages, and performance alerts.
- Categorize issues for escalation to appropriate technical teams.
- Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact.
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Education
- Higher Technical CourseESTG - IPP2022Higher Technical Course
- High SchoolE. Professional de Felgueiras2020High School
Skill set
Categories
- Other