About Hugo
I help small and mid-sized operations teams stop drowning in manual inventory and supply chain reporting — and start running on systems that update themselves.
With 15+ years across QSR (Subway, Burger King), retail, and logistics, I've managed supply operations spanning 70+ distribution centers and 20,000+ restaurant locations. What sets me apart: I build AI-powered automation (using Excel, Power Query, and custom AI agents) that turns messy, multi-source data into clean, accurate reports — no IT department required.
If you're tired of spreadsheets that break every time something changes, or you need clear visibility into inventory gaps before they become costly problems, let's talk.
English
Native or bilingual
Spanish
Native or bilingual
Remote only
Primarily works remotely
Experience
- Independent Purchasing Cooperative (IPC – SUBWAY® System), Fast Food ChainManager Supply AssuranceAugust 2025 - Today (11 months)Miami, FL, USA•Team Leadership: Leads and develops a team of Supply Assurance Associates, overseeing comprehensive training and onboarding to ensure high-performance standards.•Operational Oversight: Manages daily supply and inventory processes across 72 Distribution Centers and 22,000 restaurants, coordinating directly with manufacturers to ensure end-to-end supply chain health.•Strategic Communication: Performs root cause analysis on stock exceptions, presenting concise, data-driven insights to senior leadership to facilitate executive decision-making.•Integrated Business Planning (IBP): Actively participates in the IBP process between IPC and Subway to align supply strategies with organizational goals.•Key Achievement - Digital Transformation: Spearheaded the pioneer implementation and optimization of the Palantir ERP system, enhancing real-time engagement with DCs and streamlining inventory visibility.•Key Achievement - Performance Excellence: Successfully increased the restaurant fill rate by 2% (from 97% to 98.9%) compared to 2024 through proactive gap identification and cross-functional resolution.
- Restaurant Service (RSI – Burger King® System),Manager -Promotions & InventoryJanuary 2021 - August 2025 (4 years and 7 months)Miami, FL, USA• • Large-Scale Promotion Execution: Led data-driven execution of national promotions across 6,500+ restaurants and 30 DCs, ensuring optimal inventory levels at both Regional and local Distribution Centers.• • Cross-Functional Alignment: Directed collaborative meetings with Finance, Marketing, and Operations to synchronize forecasting, supplier orders, and depletion timelines.• • Performance Monitoring: Developed advanced KPIs and Tableau/Excel dashboards to track promotion health and drive corrective actions through rigorous root cause analysis.• • End-to-End Management: Oversaw product transfers, salvage plans, and invoice validation to ensure the financial and operational success of complex marketing campaigns.• •
- Restaurant Service (RSI – Burger King® System)Analyst, Promotions PlanningNovember 2018 - December 2020 (2 years and 1 month)Miami, United States•Risk Mitigation: Analyzed supply chain data to identify disruptions and manage short-supply scenarios during critical Limited Time Offers (LTOs).•Supply Readiness: Partnered with logistics teams and suppliers to execute timely transfers, improving the accuracy of purchase orders and exception reporting.•Collaboration: Enhanced inter-departmental communication to ensure total system readiness for national product launches.
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Education
- Master's in Logistics & Supply Chain ManagementRoyal Melbourne Institute of Technology (RMIT)2016Master's in Logistics & Supply Chain Management
- Bachelor of AccountingUniversidad Bicentenaria2008Bachelor of Accounting
Categories
- Other