Hugo Laffont

Supporting a subsidiary of La Banque Postale focused on split payments: Django.

• Product Owner "Split / Deferred Payment"

• Monitoring the MVP launch with major partners and the implementation of RUN / GDD / GDI processes (internally, with business units, and each partner)

• Liaising with business and technical teams

• Product Manager "IT Department"

• Steering IT activities (PO, DEV/DevOps, Cloud Architect)

• Building and cascading the roadmap with the CTO Django

• IS vision for the IT infrastructure environment (Cloud) with the Cloud Architect

Account/Product Manager for a professional private radiocommunications services offer (PMR) that meets the communication needs of railway production staff:

• Single point of contact for all offer stakeholders: approx. 40 internal (MOA, MOE, Engineering, Purchasing, Legal, Group Management, etc.) and external (suppliers, clients, etc.)

• Support for technical teams responsible for qualifying client needs

• Responsible for offer communication: 4 newsletters/year, 2 service catalogs, 5 hardware user guides (video and flyer format), training for SNCF RESEAU sales teams, etc.

• Preparation and facilitation of the Steering Committee (4/year) and Supplier Committee (3/year)

• Client/prospect relationship management (15 key accounts, +25% client portfolio in 2 years)

• Service provision contract administration: contracting with clients and updating General Terms of Use in collaboration with the legal department

• Participation in offer optimization projects through the redefinition and improvement of the economic model (valued at €10M) and maintenance/operational and financial processes

• Participation in strategic and technological evolution committees until 2040

• Production of financial analyses: NPV, ROI, forecasts, year-end closing, and client invoicing

• Implementation and optimization of the order management process (approx. 500 orders/year)

• Production and analysis of service offer maintenance KPIs (approx. 15 KPIs/monthly update)

• Design of the functional matrix for the entire offer scope

• Monitoring of the radio fleet (approx. 25,000 radios deployed in France) and participation in the evolution phases of the asset management tool (management of approx. 50 JIRA tickets/month)

Support in the production launch phase of a budgeting and claiming management tool for all employees:

• Main client contact for reporting anomalies (approx. 100 tickets/month, TM1 Cognos)

• Participation in various committees as a referent (5 steering committees/year and 2 production committees/month)

• Implementation and monitoring of operational blocking points

• Development of an Agile project communication plan for client managers and users

- Support for the transformation of the finance function of a media sector player following the acquisition of several companies involved in digital media, e-commerce, and data:

• Participation in project planning phases (teams of 11 consultants, project valued at €1M)

• Definition of transformation initiatives through the analysis of the existing situation

• Preparation & facilitation of Design Thinking workshops (2-day seminar at IBM Studio and 3 months of requirements gathering workshops)

• Definition of the change management plan

• Construction of the Core Model based on ERP functionalities and needs, and support for tool integration phases