Hugo Kajdas

SGS is the world leader in Testing, Inspection, and Certification services.

The company has 99,500 professionals across a network of over 2,500 laboratories and agencies in 115 countries.

I joined the product team of Good Steps (acquired by Sami then by SGS) to contribute to the development of a SaaS for sustainability professionals, offering them a range of tools from ESG auditing to CSRD compliance.

My squad consisted of:

- 3 developers,

- 1 designer.

My responsibilities:

- Lead product discovery,

- Gather and structure user needs from client companies and climate experts,

- Translate complex regulatory issues into clear product features,

- Define and prioritize the product roadmap,

- Support delivery cycles in an agile methodology.

I contributed to the following developments:

- B2B SaaS platform from scratch,

- 100+ clients,

- Acquisition by a large group.

Technical context: SaaS, B2B, mobile applications, project management, UX research, user experience design (UX), strategic planning, business needs analysis, discovery, agile methods, Jira, Confluence, Asana, Linear, iOS, writing user stories, specifications, collaboration between development teams, designers and stakeholders, facilitating agile ceremonies, ideation workshops, backlog management, continuous progress, continuous improvement, product manager, product owner, technical product owner, UX, delivery manager, technical and functional organization, functional and technical scoping, product executive, product designer.

Prolong develops an AI-powered B2B SaaS platform to optimize after-sales service and repair, serving the circular economy.

The company has 8 partner brands including VEJA, The North Face, VF Corporation, and Mellow Yellow. Over 15,000 after-sales service requests managed.

I joined the product team to contribute to mapping the B2B partners' workflows and developing the SaaS, at the intersection of B2B challenges, design, user experience, and product team structuring.

My squad consisted of:

- 3 developers,

- 1 product owner,

- 1 designer.

My responsibilities:

- Lead B2B workshops to map the after-sales service and repair processes of client companies

- Model complex business workflows related to repair and product lifecycle management

- Structure and prioritize the product backlog

- Write user stories and define features with the development teams

- Ensure design management in coordination with designers and product constraints

- Contribute to product ownership and alignment between product vision, client needs, and technical execution

Results and impact:

- B2B SaaS platform built from scratch,

- Deployed with 8 B2B partners,

- 15,000 after-sales service requests managed.

Technical context: SaaS, B2B, mobile applications, project management, UX research, user experience design (UX), strategic planning, business needs analysis, discovery, agile methods, Jira, Confluence, Asana, Linear, iOS, writing user stories, specifications, collaboration between development teams, designers and stakeholders, facilitating agile ceremonies, ideation workshops, backlog management, continuous progress, continuous improvement, product manager, product owner, technical product owner, UX, delivery manager, technical and functional organization, functional and technical scoping, product executive, product designer.

INFL8 is a company in the performance footwear sector, aiming to make sports shoes more adaptable to usage and more durable, through a patented breakthrough innovation.

The company's clients include The North Face, Puma, Salomon, Hoka, Babolat, Head…

I joined the product team to integrate INFL8 technology into the product development cycles of partner brands.

My squad consists of:

- 3 engineers,

- 2 prototypers,

- 1 product owner,

- 1 designer.

My responsibilities:

- Identify product applications with high market potential

- Lead product discovery phases with end-users of partner brands

- Manage the project roadmap, sprint execution, and agile rituals

- Define the project scope, KPIs, and deadlines in collaboration with the Product Owner

- Oversee field testing protocols and the aggregation of user feedback

Results and impact:

- 6 strategic clients engaged: The North Face, Puma, Salomon, Hoka, Babolat, Head),

- 500+ prototypes developed,

- €3M+ in revenue generated.

Technical context: SaaS, B2B, mobile applications, project management, UX research, user experience design (UX), strategic planning, business needs analysis, discovery, agile methods, Jira, Confluence, Asana, Linear, iOS, writing user stories, specifications, collaboration between development teams, designers and stakeholders, facilitating agile ceremonies, ideation workshops, backlog management, continuous progress, continuous improvement, product manager, product owner, technical product owner, UX, delivery manager, technical and functional organization, functional and technical scoping, product executive, product designer.