Freelancer profile translated to English.
Back to original languageAbout Hugo
Customer support consultant with solid experience in user support and assistance.
Currently working at the French Tennis Federation (FFT), I manage daily support for clubs and end-users, ensuring request resolution, ticket follow-up, and clear communication with stakeholders.
My experience also includes document management, proofreading, and content formatting for users, guaranteeing reliability and quality.
Strengths:
– Responsiveness and professionalism in handling requests
– Ability to prioritize and manage multiple tickets simultaneously
– Clear and structured written communication
– Experience with support management tools and databases
Available for customer support, user assistance, or ticket management assignments, one-time or regular, with flexible hours (evenings/weekends).
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- Country Sports Club Alternance puis FreelanceEvent Project Manager & Tennis CoachOctober 2021 - August 2025 (3 years and 10 months)Development and retention of a network of sports and institutional partners (clubs, local businesses, service providers). Participation in the search and negotiation of sponsors for club events. Activation and monitoring of partnership contracts: brand visibility, reports, return on investment. Logistical and budgetary coordination of over 40 events (tournaments, seminars, team building). Coaching and animation of sports workshops for children and adults.
- Entreprise BEL – Service Ressources HumainesHealth & Safety Week OrganizationMay 2021 - June 2021 (1 month)Organization of the Health & Safety Week for 300 employees. Supplier management and creation of communication materials. Presentation of the project to management and monitoring of participation KPIs.
- FFTApplication SupportSPORTSSeptember 2025 - Today (9 months)Boulogne-Billancourt, FranceManagement of requests from clubs and users via email and ticketingFirst-level incident monitoring and resolutionClear communication with users and internal teamsOrganization and administrative follow-up of filesProofreading and verification of documents and content intended for users
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Education
- Master in Event Management and TourismPSTC2024Mastere Événementiel et tourisme
- BTS in Management SupportLycée Chevrollier2021BTS Support à l'Action Managériale