Freelancer profile translated to English.
Back to original languageAbout Hugo
Artificial Intelligence and process automation consultant, I help SMEs, freelancers, and service companies optimize their commercial and operational performance through concrete and measurable AI solutions.
My mission: transform time-consuming manual tasks into simple, reliable, and profitable automated systems.
I help my clients to:
• Stop losing leads and customer inquiries
• Automate follow-ups, tracking, and prospect qualification
• Structure their sales management and internal processes
• Implement artificial intelligence solutions that are truly useful for the business
I intervene in particular on:
• Lead automation (forms, WhatsApp, email, CRM)
• Creation of no-code workflows and automations (n8n, API, SaaS tools)
• Implementation of intelligent dashboards and automated reporting
• Automatic generation of quotes and documents
• Integration of simplified CRMs adapted to SMEs
• Generative AI applied to sales, customer support, and internal organization
My approach is results-oriented: time savings, cost reduction, and increased revenue through clear and scalable automated systems.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- HGO AutomationAutomation & AI ConsultantDIGITAL AND ITOctober 2025 - Today (8 months)Paris, FranceConsultant specialized in process automation and artificial intelligence solutions for SMEs and freelancers.I help companies optimize their operations through no-code tools, AI agents, and custom automations: lead management, automated quotes, CRM, appointment scheduling, reporting, and customer support.Interventions range from needs analysis to solution deployment, with a strong focus on performance, cost reduction, and time savings.
- GroupeRoussoAdministrative Assistant & Customer Support – FreelanceCIVIL ENGINEERINGOctober 2025 - January 2026 (3 months)Gentilly, FranceFreelance administrative assistant and customer support, I help companies with the daily management of their administrative tasks and customer relations.I have practical experience in the HVAC (heating, ventilation, air conditioning) sector, which allows me to understand operational challenges, technical customer requests, appointment scheduling, and follow-up of maintenance service-related files.I handle email and customer inquiries, appointment booking and follow-up, management of tracking spreadsheets (Google Sheets), coordination with internal teams, and administrative follow-up.In addition, I develop and implement simple chatbots and AI agents for customer support and operational assistance (request qualification, automated responses, information collection) to improve responsiveness and save teams time.Organized, responsive, and comfortable with digital tools, I quickly adapt to existing work methods and ensure a smooth, clear, and professional customer experience.
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Education
- Bachelor's degree in Technical Sales (Bac+3)Galilée2017Formation en technico-commercial CVC (chauffage, ventilation, climatisation) axée sur la compréhension des systèmes techniques et leur commercialisation auprès de clients professionnels et particuliers. Acquisition de connaissances sur les solutions CVC, l’analyse des besoins clients, l’élaboration d’offres commerciales, la présentation de solutions adaptées, ainsi que le suivi des projets et de la relation client. Cette formation m’a permis de développer une double compétence technique et commerciale, facilitant la communication entre les équipes techniques et les clients, et assurant une approche orientée solutions, performance et satisfaction client.