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Hugo Eliki RomanHE

Hugo Eliki Roman

Operations Director | Startup Ops & Scaling

€800/day
Paris, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Hugo

I intervene as an Operations Director to help youachieve operational excellence, accelerate your growth, and execute critical projects in startup, scaling, or transformation contexts.

👔 My background:
An ESCP graduate, I have 5 years of experience during which I held Head of Operations and interim CEO roles to structure and oversee the execution of 2 high-growth companies supported by international Venture Capital funds.

⚙️ My "Operations Optimization" offering:
I identify what slows down your organization and implement concrete solutions to improve your productivity and structure your growth:
  • Operations analysis and identification of friction points
  • Implementation of workflows and business processes
  • Deployment of tools and automations
  • Construction of dashboards and KPI monitoring
Examples of teams already supported: Sales, Operations, Customer Support, Billing & Collections.

🚀 My "Strategic Project Launch and Execution" offering:
I support you from analysis to execution in your growth or cost optimization projects (acquisition, diversification, geographic expansion, outsourcing, etc.), until they run smoothly on a daily basis.

Examples of projects already carried out:
  • Creation of a new team
  • Commercialization of a new offering
  • Offshoring of low value-added functions
  • Deployment of IT tools (CRM, AI)
  • Launch of new acquisition channels
  • French

    Native or bilingual

  • English

    Fluent

  • Spanish

    Fluent

  • Portuguese

    Basic

Can work on-site
Paris (up to 10km), Marseille (up to 10km), Aix-en-Provence (up to 10km)

Experience

  • Effy
    Head of Operations - Assistant Rénov' subsidiary
    REAL ESTATE
    November 2023 - January 2026 (2 years and 2 months)
    Paris, France
    - Construction and supervision of Sales, Customer Support, Operations, Finance, and IT teams (23 FTEs): recruitment and training, coaching and management, implementation of operational processes, deployment of internal tools, and KPI monitoring.
    - Management of strategic projects: offshoring of part of the sales team, implementation of fixed-term contracts for field teams, modification of pricing strategy, deployment of SEO/SEA, development of internal AI tools, lobbying with the Ministry of Ecology.
    - Interim CEO role for 6 months.

    Results: company growth from 5 to 50 employees and from €0 to €8.5 million in revenue in 18 months.
    Data Analysis Process Optimization Team Management Recruitment Sales Strategy
  • Ukio
    Operations Manager & Country Launcher
    TRAVEL AND TOURISM
    October 2022 - October 2023 (1 year)
    Paris, France
    - Construction and management of the Operations team (4 permanent employees and 5 freelancers): recruitment, onboarding, training and support of teams, implementation of operational processes, deployment of internal tools, and KPI monitoring.
    - Creation of the French subsidiary of Ukio: registration, insurance subscription, opening bank accounts, office search, carrying out initial recruitments, structuring the network of partners and suppliers.
    Recruitment Growth Strategy KPI Customer Service Operational Excellence
  • Breega
    VC Senior Analyst
    PRIVATE EQUITY
    January 2021 - September 2022 (1 year and 8 months)
    Paris, France
    - Sourcing of Pre-Seed and Seed stage startups in various sectors (e.g., SaaS, HRTech, Cybersecurity, HealthTech, DeepTech, Insurtech, Proptech)
    - Conducting comprehensive due diligence: market, competition, product, traction, retention, unit economics, team analysis.
    - Participation in 8 investment operations representing over €25M invested in startups Neobrain, Ponicode, CrowdSec, Gouach, Apryl, Mila, Qobra, and Ukio.
    - Writing investment memos.
    Sourcing Strategy Due Diligence Negotiation Reporting Business Analysis

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Education

  • Master in Management
    ESCP Business School
    2021
    Master in Management
  • Preparatory Class
    Intégrale
    2017

Skill set

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