Freelancer profile translated to English.

Description

Responsible for teams and projects,

I have been working since 2014, both on the management of operational teams and on projects to improve performance through tools, people and data,

My results:

- Direct management: up to 15 people

- Cross-functional management: up to 300 people

- Financial gains for my clients: + €150M,

- Average operational efficiency gain: +20%

My objectives: To support my clients in developing the performance of their organization, while improving cooperation, collective intelligence and employee well-being in order to make organizations more human and intelligent.

Industry field of expertise

Languages

English
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Aix-en-Provence (up to 20km), Marseille (up to 20km)

Ortec
PMO
March 2025 - Today (1 year and 3 months)
Aix-en-Provence, France
Context: As part of the temporary replacement of the manager of a team of 15 developers, Ortec wanted a resource to manage their workload in order to take charge of all ongoing projects and land them on time.

Missions:
- Planning the workload of developers (15 developers, €1.5M budget) ==> 13 projects + TMA
- Animation of the development team
- Planning management
- Recruitment
- Management of cross-functional subjects
- Prioritization of subjects to be treated
- Billing management
- Management of partnerships with service companies
- Intervention on contractualization and SLA issues
- Continuous improvement
Steering Team management PMO
Unéo
Mission Manager / Transition Manager
BANKING AND INSURANCE
October 2023 - Today (2 years and 8 months)
Paris, France
Management of the Flux / Indus team (5 people): Management of the activity, support for change, review of processes and operating procedures

Constitution of a fraud team (4 employees) and implementation of Shift

Responsible for partnerships on the perimeter (Shift, Assia, Cegedim)

Management of Health & Recourse against third parties projects: Results: 10% decrease in management entries, Increase in recoveries of €1M / year
Noveocare
Strategy & Transformation Manager
BANKING AND INSURANCE
November 2022 - September 2023 (11 months)
Paris, France
Objectives: Management of 4 Customer Relationship projects, 1 project on the company's values, and formalization of the service offer (Cross-functional management of 30 people, direct management of one person)
Results: Callbot (9% call gain), Chatbot (16% call gain), Organization optimization (6% call gain), Appointment booking on waiting time (in progress), Company values (formalized action plan), Offer (branded and priced offer)