Hugo A.

As a member of the Amantys team, I am responsible for ensuring our clients are satisfied and that the service offered meets our commitments.

I embody the expertise of the house through gemological knowledge and experience, enabling our young/future couples to be sufficiently autonomous in their diamond choices. The transmission of this passion is not merely symbolic; it is essential for obtaining the diamond that suits you, at the fairest price.

Every day, my objectives include being a solid support to the Sales team by welcoming clients for appointments to purchase engagement rings, wedding bands, as well as necklaces, earrings, and bracelets, populating the CRM and ensuring its proper functioning, and ensuring the correct qualification of prospects and associated preparation for future interviews with our team.

I also maintain efficient stock management, clear communication between the workshop, the sales team, the marketing team, and accounting based on client feedback, and independently manage the After-Sales Service (drop-off for repair/resizing/engraving) as well as jewelry handovers to lighten the advisors' schedules during busy client periods.

I am also in charge of showroom logistics between Paris and Bordeaux, and through our partner France Express, I ensure proper coordination and enable them to meet client deadlines, while maintaining compliance with the standards and safety precautions required for the transport of precious goods.

Finally, I am responsible for our Phoning software, Aircall. I handle all incoming calls, perform monthly reporting on KPIs related to team activity, and advise the team accordingly to ensure efficient and easy communication with our clients.

Business development in the energy renovation and housing sector:

Prospecting and Negotiation, Client Portfolio Management, Qualified Lead Acquisition, Customer Relationship Management/Loyalty and After-Sales Service,

Also, training in Digital Marketing via Google (Conversion Funnels, SEO/SEA, Landing Pages, Inbound/Outbound Marketing…),

Finally, proficiency in IT tools such as Excel/Gsheet (KPIs, Client Portfolio), NoCRM (CRM Software), Pennylane (Invoicing Software), Leadzy (Order Creation and Lead Acquisition Tracking), Ringover (Phoning), Slack (Automation and internal communication).

Welcoming the public and assisting spectators upon arrival, with a particular focus on the quality of their experience.

Ticket reading and scanning, guiding and escorting visitors to their seats, including dedicated assistance for people with reduced mobility (PRM).

Managing crowds to ensure smooth circulation in the Olympia's spaces, redirecting the public according to zones and needs, while maintaining a high level of vigilance regarding safety standards.

Contributing to the smooth running of events and overall spectator satisfaction through a professional, proactive, and caring attitude.