Freelancer profile translated to English.
Back to original languageAbout Houyam
Curious by nature, I have always sought to understand how management tools work. After 5 years of experience in Sales Administration and invoicing in demanding B2B environments, I deepened this curiosity with training in application design and development, which gave me a real understanding of information systems and Agile methods. Today, I offer this dual Business-IT expertise on functional acceptance and testing missions: I understand the stakes behind each test scenario, not just the mechanics. On an electronic Finance or Invoicing project, I can collaborate effectively with IT and operational teams.
French
Native or bilingual
Arabic
Native or bilingual
English
Fluent
Spanish
Basic
Can work on-site
Bordeaux (up to 20km)
Experience
- Beteam - DevoteamKey Account Business ManagerDIGITAL AND ITJanuary 2023 - March 2025 (2 years and 2 months)Paris, FranceContractual management and billing monitoring of intellectual services for Key Accounts clients.Interface between clients, partners, and technical teams:- Qualification of business needs and operational monitoring- Level 1 functional support: user incident qualification, prioritization, and coordination with technical teams- Execution of Technical Notes during tool evolutions- Participation in the improvement of the internal CRM: reporting needs, functional validation of evolutions, and bug tracking
- OfficéoSales Administration ManagerJuly 2021 - November 2023 (2 years and 4 months)Paris, FranceManagement of the Sales Administration activity:- Management of purchase orders, bank reconciliations, direct debits, and debt collection- Management of service billing and payments to contractors- Process compliance control: detection of discrepancies between operational needs and system behavior, formalization of non-conformities- Participation in the integration of a new billing software: expression of needs, use cases, and functional validation- Coordination with IT teams to adapt the tool to operational needs and optimize business processes. Identification and documentation of system malfunctions: formalization of anomalies, structured reporting to the IT team, monitoring of corrections.
- Multisol ITAccount Manager IT & Logistics SectorIMPORT AND EXPORTOctober 2017 - May 2020 (2 years and 7 months)Tanger-Assilah, MoroccoManagement of complex B2B accounts with cross-functional IT/logistics business knowledge.- Management and development of a B2B portfolio (IT hardware, insurance, international logistics)- Process control and documentary compliance: order tracking, management of non-conformities and disputes- Inter-organizational coordination Eurogate-Renault: optimization of flows and reduction of lead times- Mastery of international transport documentation
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Education
- RNCP Level 6 CertificationLa Capsule2026Concepteur Développeur d'Applications Web & Mobile
- Master 2 International Business & FinanceUniversity of Limoges2021Mention : Monnaie, Banque, Finance, Assurance