HTFreelancer profile translated to English.
Back to original languageAbout Houssem
🎯 IT Consultant | Microsoft 365 & Copilot Expert | Knowledge Manager
Are you looking for a profile capable of understanding your business challenges, structuring your tools, and maximizing the value of your IT investments? I will guide you from A to Z with a human, technical, and results-oriented approach.
đź’Ľ My Expertise
With over 5 years of experience at DXC, HPE, and Microsoft, I undertake technical support, Microsoft 365 tool adoption, workflow automation, knowledge management, and change management missions.
I master the Microsoft 365 ecosystem (Exchange, Teams, SharePoint, Entra, Intune, Admin Center…), and I help companies get the most out of cloud tools and AI, especially Copilot. I also work on the design and optimization of IT environments (networks, VoIP telephony, NAS solutions, SaaS…).
✨ My Added Value
Quick understanding of your business needs
Clear explanation of technical topics for teams
Operational deliverables: KB, guides, dashboards, processes
High adaptability: occasional support or complete management
đź“Ś Types of Missions Handled
Microsoft 365 setup, migration, and optimization
User coaching and targeted training
Knowledge base structuring and documentation
Technical support (L1 to L3)
Digital transformation and IT governance consulting
🤝 Let's discuss your needs together to create a fluid, efficient, and tailor-made collaboration.
Arabic
Native or bilingual
English
Fluent
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- MicrosoftM365 AdministratorDIGITAL AND ITJuly 2025 - Today (1 year and 1 month)Microsoft 365 AdministratorMicrosoft CopilotAdmin centerEntra IDSharePointODBMicrosoft PurviewMicrosoft ExchangeMicrosoft Teams
- MicrosoftMicrosoft 365 Ambassador, Copilot Specialist, and Business Support ExpertTECHDecember 2023 - Today (2 years and 8 months)Tunis, TunisiaMicrosoft 365 Ambassador and Copilot Specialist providing in-depth technical support across Exchange, SharePoint, Admin Center, with basic knowledge of Entra, Azure, and Intune. Delivered proactive and reactive trial nurturing, and contributed to new product playbooks. Collected business needs and insights, recommended tailored Microsoft 365 solutions, and provided feedback to influence Microsoft product roadmaps. Acted as Business Assist to help clients adopt, optimize, and get the most value out of Microsoft 365 cloud services and AI tools, particularly Copilot.
- GreenbIT Consultant grApril 2023 - December 2024 (1 year and 8 months)Tunis, TunisiaDesigning and installing IT systems : telecom (SIP Trunk/ MĂ©tacentrex, Synology NAS.Etc) Defining objectives for projects. Writing reports and documentation. Training users and consulting staff. Compiling and presenting information. KB creation
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Education
- Applied License Degree in ManagementVirtual University of Tunis2018Applied License Degree in Management
- The Ultimate Agile Scrum Master CertificationUdemy2022The Ultimate Agile Scrum Master Certification