Houssem Jrad

Welcome, advise, and retain customers, with a 15% increase in sales in 6 months. Independently manage store sections: stock monitoring, order placement, merchandising, and reduction of stockouts. Train new employees and contribute to the improvement of in-store processes.

Plan and coordinate a project to write 10 Monoprix procedure manuals in collaboration with various departments. Optimize the processing time of requests from different departments (-30%) through effective coordination. Active contribution to the development strategy of the RFID business in Monoprix stores with the RFID project manager.

Managed a portfolio of 50 B2B B2C clients, improving their loyalty by 25%. Multi-channel prospecting (telephone, field, digital), acquired 15 new clients (+12% revenue). Participated in the enhancement of the offer, supplied and disseminated information and communication materials for internal and external clients.