Houssem Ben Hadj Youssef

Leading global ITSM projects and overseeing the deployment of Ivanti Service Manager worldwide.

• Led customer-facing projects as Process Architect, making key decisions on workflows and form designs during the first phase of the global ITSM implementation.

• Spearheaded the worldwide deployment of Ivanti Service Manager, ensuring seamless collaboration with stakeholders to tailor the solution to business needs.

• Developed and implemented ITSM processes (Incident, Service Request, Problem, Change, Knowledge, and Asset Management), driving efficiency and improving IT service delivery.

• Managed project planning and backlog prioritization, ensuring timely delivery and quality.

• Conducted training for end-users, ensuring smooth adoption and usage of the new tools.

• Technologies: Ivanti Service Manager, GitLab, vSphere, SQLServer,EPM

Designed and implemented ITSM solutions to enhance service delivery.

• Developed and customized incident and service request processes in line with out-of-the box solutions, adapting them to Iristel's needs.

• Collaborated with ITIL experts to align the design and implementation of processes.

• Technologies : ServiceNow

• Amadeus (Booking Engine Project) – Sophia Antipolis (October 2017 – October 2019) Managed the maintenance and enhancements of critical payment and issuance components within the Booking Engine, used globally for flight bookings.

• Handled client requests, managed incidents, and implemented changes for various payment flows.

• Improved maintenance tools and assisted with project deployments.

• Technologies: Java, WebLogic, XML

• CTI-PACAC (Refonte EQ Project) – Sophia Antipolis (April 2017 – October 2017) Redeveloped and migrated COBOL programs to Java for a public health system's patient refund process.

• Designed and implemented the API to handle B2 data flows.

• Technologies: Spring Batch, Java, Shell Scripting, Junit,SpringBoot

• DOCAPOST (Chèque-vacance Project) – Sophia Antipolis (May 2016 – April 2017) Developed and maintained a vacation check application for LAPOSTE workers.

• Integrated rich text emails and SSO functionality.