Freelancer profile translated to English.
Back to original languageAbout Housna
Service Delivery and Wholesale Telecom Consultant, with nearly 15 years of experience with operators, in critical and international environments.
I support telecom operators, IT service providers, and B2B players in the operational management of telecom services, securing interconnections (voice, data, roaming), and service quality governance (SLA, major incidents, performance).
My expertise is based on a dual skill set:
Operational: Telecom RUN, international interconnections, roaming, critical service supervision,
Strategic: Structuring wholesale activities, partnership negotiation, revenue and cost optimization, process transformation.
I undertake consulting missions, operational support, or Service Delivery framework structuring, with a strong ability to bridge technical, commercial, and management teams.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 10km)
Experience
- COMORES TELECOMTelecom Operational Manager – Interconnections & Roaming (B2B RUN Management)TELECOMMUNICATIONSAugust 2016 - June 2025 (8 years and 10 months)Moroni, GC, Comoros
- Sustainable improvement of Voice & B2B Data service quality, through operational service management, SLA/KPI monitoring, and major incident management in multi-actor environments.
- Strengthening service continuity and customer satisfaction, by animating service meetings, providing regular customer reporting, and managing operational action plans focused on performance.
- Management and development of a portfolio of B2B clients, particularly in the banking sector, including setting up interconnection offers, operational service management, and compliance with contractual commitments.
- Improvement of supplier performance and cost control, by managing and coordinating international partners (Orange IC, BICS, Altice…), monitoring contractual commitments, and economically optimizing services.
- Contribution to the economic management of services, with a performance-oriented approach that has led to sustainable improvement in service quality and financial results for the managed scope.
- Stabilization of strained RUN areas, with measurable improvement in service quality and reduction of recurring malfunctions.
- COMORES TELECOMHead of Roaming & SMS-IW DepartmentTELECOMMUNICATIONSAugust 2008 - July 2016 (7 years and 11 months)Moroni, Comoros
- Commissioning, structuring, and management of a critical international Roaming service, in a context of international launch and ramp-up, with a strong emphasis on quality and service continuity.
- Operational structuring of the Roaming scope, including defining RUN processes, coordinating technical and support teams, and implementing a service governance focused on performance and reliability.
- Management and coordination of a portfolio of international partners, covering operational negotiation, service activation coordination, and quality of service (QoS) commitment monitoring.
- Supervision of service commissioning and validation phases (tests, commercial launches), with a constant focus on service quality and partner satisfaction.
- Continuous improvement of service performance, leading to a 13-fold increase in Roaming revenue, while maintaining a high level of operational quality and stability.
- COMORES TELECOMMobile Switching EngineerTELECOMMUNICATIONSSeptember 2005 - April 2008 (2 years and 7 months)Moroni, GC, Comoros- Supervision and maintenance of NSS GSM (2G)- 3G Migration- Commissioning of new roaming interconnections- Member of the national numbering plan change project team
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Education
- Advanced Master's Degree in Telecom Networks & ServicesTélécom SudParis2003
- Master's degreePolytech UPMC2002Ingénierie électrique, électronique et des communications