Houria Atlas

Losing time on administrative tasks and client management? I'll take over, effectively.

Freelance assistant specializing in administrative management and client relations, I step in to structure, streamline, and accelerate your organization.

Expertise:

email management • inbox • customer support • customer service • incoming/outgoing calls • phone system • appointment scheduling • agenda management • planning • file tracking • CRM • back-office • tele-secretariat • outsourced administrative support • team coordination • schedule management • organization • data entry • reporting • process optimization • priority management

Specifically, I manage:

• fast and structured email processing (after-sales service, client requests, emergencies)

• call management with qualification and follow-up

• organization and optimization of calendars and schedules

• rigorous tracking of client/patient files

• coordination between teams, clients, and service providers

Field experience in demanding environments: medical sector, emergencies, high volume, multi-stakeholder.

Result: less disorganization, less information loss, more responsiveness.

Autonomous, fast, immediately operational.

No time wasted on training.

Available remotely with high flexibility (weekdays + weekends).

Goal: free up your time, secure your organization, and improve your client image.