Freelancer profile translated to English.

Description

IT Business Unit Manager with over 9 years of experience, I have worked in demanding technical and business environments, particularly in the IT and energy sectors. I have managed large-scale projects, led multidisciplinary teams, and monitored operational performance.

My career has allowed me to develop strong skills in management, coordination of local and nearshore teams, customer relationship management, and continuous process improvement. I bring a global vision, results-oriented and service quality focused, with a strong ability to adapt to the strategic challenges of companies.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

ALTEN
Senior IT Business Unit Manager
July 2024 - December 2024 (5 months)
IT Project Management
Support for competency managers and their teams
Responsible for Cloud, Data, Infra/Devops, Test projects:
1- Monitor employee productivity
2- Collaborate with various members to contribute to production quality
3- Lead weekly and monthly rituals with the Front Office
Recruit consultants for their scope.
Ensure the needs of their teams in terms of tools and working conditions.
Ensure grid compliance and customer satisfaction.
Contribute to the development of service offerings at the Competency Directorate level.
Analyze IT project staffing needs.
Ensure compliance with the salary grid for consultants.
Deploy ADC Morocco's HR policy and processes.
Manage the entry and exit of consultants from projects.
Identify and promote the talents of their team.
ALTEN
IT Business Unit Manager
January 2023 - June 2024 (1 year and 5 months)
Responsible for Cloud, Data, Infra/Devops, Test projects: 1 - Monitor employee productivity 2- Collaborate with various members to contribute to production quality 3- Lead weekly and monthly rituals with the Front Office Recruit consultants for their scope. Ensure the needs of their teams in terms of tools and working conditions. Ensure grid compliance and customer satisfaction. Contribute to the development of service offerings at the Competency Directorate level. Analyze IT project staffing needs. Ensure compliance with the salary grid for consultants. Deploy ADC Morocco's HR policy and processes. Manage the entry and exit of consultants from projects. Identify and promote the talents of their team.
Happ-e By Engie Sitel
TEAM Manager
July 2022 - December 2022 (5 months)
Billing and Taskforce Project Manager for customer service (Level 1) and back office (Level 1 & Level 2). Management of Level 1 customer service. Review of business guidelines and implementation of new operating methods to improve processes, from subscription to termination.