Houda E.

1. Optimization of Steering Tools and Processes

Upgrading steering, planning tools, and digital solutions (CRM, ATS, PSA, ERP). Participation in change management related to the deployment of the new information system. Guarantee of the accuracy and consistency of the data used. Rigorous monitoring of data quality and adherence to defined processes.

2. Support for Sales Teams

Training and support for sales teams in entering opportunities in Salesforce, according to best practices. Assistance in converting estimates into project codes in Salesforce. Facilitation of recording deals in the sales pipeline: opportunities, signed projects, and to be invoiced. Support in understanding and optimally using sales steering tools. Contribution to the creation and dissemination of a knowledge base.

3. Operational Monitoring and Data Quality

Verification of the consistency and completeness of data from estimates. Monitoring of employee planning and timesheets. Calculation of hours entered by consultants in Salesforce. Data analysis, anomaly detection, and necessary follow-ups. Entry of CRA for external subcontractors for invoicing. Creation of subcontractor accounts in Salesforce.

4. Reporting and Administrative Support

Development of weekly reports on: Business opportunities (by region, practice, engagement type). Resource planning. Production and dissemination of reports related to the sales pipeline. Support for billing teams by consolidating necessary data.

Management of incoming/outgoing phone calls and emails

Drafting and distribution of internal documents (reports, minutes, memos)

Filing, archiving, and updating documents on the cloud

Drafting and managing client/consultant contracts (via DocuSign)

Entry and recording of daily accounting operations (WINBIZ)

Issuing, sending, and tracking client invoices (including reminders)

Monitoring of budget accounting: payment credits and revenue

Tax declarations: VAT, Corporate Tax, preparation of tax returns

Bank reconciliation and account reconciliation

Collection and management of HR data and employee files

Preparation of payslips and salary simulations

Processing of social declarations (monthly, quarterly, annual)

Creation and monitoring of HR dashboards and performance indicators

Billing management on SAP, contract monitoring, customer complaint processing

Quality control of client files and data

Verification and validation of billing information (client data, amounts, VAT)

Entry, updating, and monitoring of billing data in SAP

Management of the billing process in SAP, including contract monitoring

Processing and monitoring of customer complaints related to billing

Verification of the compliance and quality of client files

Filing