Freelancer profile translated to English.

Description

With 19 years of experience in the retail sector as an ERP Consultant and IT Project Manager, currently holding the position of ERP Project Manager within a leading company in its business sector.

My project management skills, acquired during projects undertaken, as well as my various experiences in IT project management, have allowed me to gain theoretical, managerial, and practical knowledge.

I wish to inform you that I am a 41-year-old Moroccan, dynamic, with a very good adaptability, a good team spirit, and a keen sense of responsibility which will allow me to give my best.

Sincerely.

Languages

French
Native or bilingual
English
Conversational
Arabic
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Acima GROUPE Auchan
IT Manager
RETAIL (LARGE RETAILERS)
September 2000 - December 2006 (6 years and 4 months)
Operational and functional management
Network administration and IT support for the Headquarters and 26 stores
Administration and support of the commercial application "Gold" client version.
Administration and support of the accounting application "Agresso" client version.
Administration and support of the payroll application "HR access" client version.
Administration and support of the banking application "e-matcher" client and server version.
Administration and support of the treasury application "e-cash" client and server version.
Cash register server administration
Scale server administration
POS server administration
Front office application administration (headquarters and store)
IT Project Manager (Symantec AV Antiviral Solution – Veritas Backup Solution – Remote Administration Solution (SMS))
Configuration and preparation of portable terminals for different uses (Inventory, Tagging)
Store user access management
Management of sales data reporting from cash registers and its integration into the Gold system.
Management of price updates across all stores.
Site backup management
User account management in a domain controller.
Supplier relationship management (framework agreements, maintenance contracts, purchase orders...)
User assistance.
Opening of ACIMA Stores
Implementation of site interconnection systems
Implementation of cash register and scale systems
Deployment of hardware and software solutions on servers and workstations
Support training
Training for Managers (Store Managers, Department Heads)
Hanouty
Project Manager
RETAIL (LARGE RETAILERS)
January 2007 - November 2010 (3 years and 11 months)
IT/ERP Project Manager
Administration (front office & back office) and support of an ERP "Gold".
Project Manager for store checkout deployment "Gold POS".
Commercial operation Project Manager.
Task planning and assignment.
Test organization and coordination.
Delivery organization and coordination.
Coordination of anomaly resolution with the service provider.
Verification of proper adherence to procedures.
Team animation.
SSII Suisse
Project Manager
DIGITAL AND IT
December 2010 - Today (15 years and 6 months)
IT/ERP Project Manager
Gathering and formalizing business needs
Project piloting
Lead technical design work in terms of specific developments or integration of third-party solutions in conjunction with MOA,
Define tests and participate in various technical and functional acceptance tests,
Organize, coordinate, and lead developers and development efforts,
Coordinate and ensure the quality of delivered products.
Assistance in solution selection and implementation
Guarantee of the best quality-cost-time ratio
User training and support
Employee training
Convergence of functional specifications
Handling customer requests
Functional Consulting for Swiss, French, and Moroccan clients
Administration (front office & back office) and ERP application support (GOLD, CRM)
ERP Team Manager (TMA) (Retail Sector: Swiss, French, and Moroccan clients)
Scoping meetings, SLA definition
Application Maintenance in Outsourcing (TMA) team management
Ticket tracking and closing, team evaluation
Project Management Team Management ERP

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COMPUTER ENGINEERING
EMSI
2002
Diplôme d'ingénieur en informatique option MIAGE

Houda Darrag

Project Manager / Scrum Master / Product Owner

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