About Houcein
English
Native or bilingual
Arabic
Native or bilingual
French
Native or bilingual
Experience
- ABIL client LOXAM La Défense (92)IT Support TechnicianAugust 2023 - November 2023 (2 months)Receiving user calls, Remote technical assistance Installation and configuration of workstations, printers...
- HAVEA ParisIT Support TechnicianApril 2024 - May 2025 (1 year and 1 month)Sole manager of a set of 200 users Creation and processing of level 2 tickets via ServiceNow (my support) Daily use of Active Directory (account creation, user management Remote control tools (remote access) teamsviewer IT stock management (PC, headsets, mice, keyboards, meeting equipment Preparation and wrapping of Iphones Daily interventions with graphic designers station fox and Mac
- UNIWAREIT Support TechnicianMay 2021 - August 2023 (2 years and 2 months)BNPPARIBAS Montreuil client (92) Technical support to users Migration of applications to new workstations Configuration and installation of applications on smartphones Software installation via SSCM and remote access Resolution of 365 Office, Outlook, Teams, Skype incidents Stock and consumable management
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Education
- IT Technician Systems and NetworksCréteil2019Technicien Informatique Systèmes et Réseaux
- Bachelor - Bac+3 Baccalauréat LISSHT2012Bachelor - Bac+3 Baccalauréat L