About Honoré
French
Native or bilingual
English
Native or bilingual
Experience
- AG2R LA MONDIALEServiceNow Functional AnalystHEALTH AND WELLNESSNovember 2024 - April 2026 (1 year and 5 months)Tours, France- Gathering functional requirements- Writing functional specifications- Conducting test campaigns- Monitoring and production deployment- Writing user manuals- Supporting users and support teams
- CCQBusiness Process ConsultantCIVIL ENGINEERINGJanuary 2023 - July 2024 (1 year and 7 months)Montreal, Canada- Modeling ITSM/CSM processes- Gathering business requirements- Application testing- Platform configuration and customization- Technical documentation- User support
- BPCEServiceNow ConsultantBANKING AND INSURANCEDecember 2021 - December 2022 (1 year and 1 month)Paris, France- Gathering functional requirements- Analyzing catalog request evolutions- Functional acceptance testing- Testing / Monitoring of evolutions- Run Management- Monitoring and production deployment- Writing user manuals- User support
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Education
- Master Design Industrialization InnovationENIM of Metz2013
- Industrial Computer EngineeringENSI - Togo2012
Certifications
- Predictive IntelligenceNow Learning2020
- Now SupportNow Learning2022