About Homa
English
Native or bilingual
Hindi
Native or bilingual
Urdu
Conversational
Arabic
Basic
Experience
- Al Bushra Events,Administrative & Customer Support ExecutiveENTERTAINMENT AND LEISUREOctober 2023 - Today (2 years and 10 months)Dubai - United Arab Emirates• Responded to customer inquiries through email and phone professionally andpromptly.• Coordinated with clients, vendors, and internal departments to ensure smoothservice delivery.• Assisted in preparing quotations, invoices, and customer documentation.• Maintained organized client records and managed payment and service followups.• Supported customer satisfaction by resolving client concerns efficiently.
- WhiteHat Jr,Customer Success & Operations ManagerSeptember 2020 - April 2022 (1 year and 7 months)India• • Provided customer support and follow-up communication to ensure client satisfaction.• • Assisted in resolving customer concerns and improving service quality.• • Maintained strong client relationships, contributing to improved customer retention.• • Coordinated with internal teams to improve operational efficiency and customer experience.
- Universal Language Centre & Universal Destinations Tours and Travels,Operations & Customer Service ManagerMay 2022 - July 2023 (1 year and 2 months)India• • Managed customer inquiries, bookings, and client service coordination.• • Assisted customers with travel-related support and administrative processes.• • Coordinated with vendors and partners to ensure smooth customer experiences.• • Handled documentation, scheduling, and operational support activities.• • Maintained positive relationships with clients and business partners.
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Education
- Bachelor of CommerceUniversity of Meerut2002Bachelor of Commerce