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Homa SayedHS

Homa Sayed

Administrative, Customer Support Executive

€219/day
Dubai, AE
15+ years

Average response time: 1 hour

About Homa

I am a dedicated and detail-oriented professional with over 10 years of experience in customer service, administration, operations coordination, and client support across the UAE and India. I specialize in helping businesses stay organized, communicate effectively with customers, and manage daily operations smoothly.

Throughout my career, I have worked in fast-paced environments where professionalism, accuracy, and strong communication were essential. I have experience handling customer inquiries, email and chat support, scheduling, data entry, documentation, follow-ups, reporting, and coordination with clients and teams. I am comfortable working independently and managing multiple tasks while meeting deadlines.

I am skilled in: • Customer Support (Email, Chat, and Phone Support)
• Administrative Assistance
• Data Entry and Documentation
• Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Calendar and Appointment Management
• Client Communication and Follow-ups
• Operations Coordination
• CRM and Online Support Tools
• Internet Research and Virtual Assistance

Clients appreciate me for being reliable, patient, organized, and quick to learn new systems. I believe in providing professional service with a positive attitude and clear communication. My goal is always to support clients efficiently and help their business run more smoothly.

I am currently looking for remote freelance opportunities where I can contribute my experience and grow professionally. Whether you need customer support, virtual assistance, administrative help, or operational coordination, I am ready to assist with dedication and professionalism.

I look forward to working with clients from around the world and building long-term professional relationships based on trust, quality work, and reliability.
  • English

    Native or bilingual

  • Hindi

    Native or bilingual

  • Urdu

    Conversational

  • Arabic

    Basic

Remote only
Primarily works remotely

Experience

  • Al Bushra Events,
    Administrative & Customer Support Executive
    ENTERTAINMENT AND LEISURE
    October 2023 - Today (2 years and 10 months)
    Dubai - United Arab Emirates
    • Responded to customer inquiries through email and phone professionally and
    promptly.
    • Coordinated with clients, vendors, and internal departments to ensure smooth
    service delivery.
    • Assisted in preparing quotations, invoices, and customer documentation.
    • Maintained organized client records and managed payment and service followups.
    • Supported customer satisfaction by resolving client concerns efficiently.
  • WhiteHat Jr,
    Customer Success & Operations Manager
    September 2020 - April 2022 (1 year and 7 months)
    India
    • • Provided customer support and follow-up communication to ensure client satisfaction.
    • • Assisted in resolving customer concerns and improving service quality.
    • • Maintained strong client relationships, contributing to improved customer retention.
    • • Coordinated with internal teams to improve operational efficiency and customer experience.
  • Universal Language Centre & Universal Destinations Tours and Travels,
    Operations & Customer Service Manager
    May 2022 - July 2023 (1 year and 2 months)
    India
    • • Managed customer inquiries, bookings, and client service coordination.
    • • Assisted customers with travel-related support and administrative processes.
    • • Coordinated with vendors and partners to ensure smooth customer experiences.
    • • Handled documentation, scheduling, and operational support activities.
    • • Maintained positive relationships with clients and business partners.

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Education

  • Bachelor of Commerce
    University of Meerut
    2002
    Bachelor of Commerce

Skill set

Categories