Freelancer profile translated to English.

Description

Motivated and solution-oriented IT Support Technician, I offer troubleshooting, optimization, and IT assistance services for individuals and businesses.

Specializing in Windows environments, software installation, network configuration, and user support, I prioritize speed of intervention and customer satisfaction.

Serious, available, and involved, I adapt to the needs of each mission.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Thionville (up to 50km)

MGS
IT Support Helpdesk N1-2
DIGITAL AND IT
September 2024 - February 2025 (5 months)
Luxembourg, Luxembourg
Beginner IT Support Technician, specializing in Windows troubleshooting, PC optimization, software installation, network configuration, and remote user assistance.

- Windows Assistance:
Windows 10 / 11 Installation
Clean Reinstallation
System Update
Drivers

- Common Troubleshooting:
Slow PC -> cleaning
Virus / Malware Removal
Startup Optimization
Disk Cleanup

- Basic Network:
Box / Router Configuration
Wi-Fi Not Working
Printer Sharing
Peripheral Connection

- User Support:
Software Installation
User Account Creation
Outlook / Mail Configuration
Remote Assistance (AnyDesk / TeamViewer)
Customer Service Customer Support Microsoft Office Microsoft Azure