Hoby Rakotoarimanana

E-commerce manager or SaaS founder, are your customer service tickets piling up and preventing you from focusing on growing your business?

I help you transform your customer service from a source of anxiety into a real loyalty tool. As a Virtual Assistant, I take over to provide responsive and warm support to your customers, while structuring and streamlining your internal processes.

My added value and my difference

My professional background as a teacher. This profession requires meticulous organization, active listening, and unwavering patience in the face of unforeseen events. I am used to simplifying complex concepts, explaining instructions clearly, and de-escalating tense situations with great diplomacy and composure. I put this pedagogical rigor, combined with perfect bilingual proficiency (French / Malagasy), exclusively at the service of your brand image.

My usual deliverables and projects:

Customer Service Handling (Tickets/Emails): Drafting empathetic responses for managing order follow-ups, delivery delays, and refund procedures.

Visual Content Creation (Canva): Designing clear tutorials, user guides (onboarding), and procedure documents (SOPs) to make your customers independent and reduce your ticket volume.

Community Moderation: Tactical and benevolent responses to your customer reviews (positive and negative) and management of your social media to preserve your e-reputation.

Back-office Management: Rigorous data entry and creation of organized dashboards for order tracking.

Delegate the management of your support to an autonomous, meticulous, and dedicated collaborator. Send me a message to explain your current challenges, and we will find the right solutions together!