About Hoby Natacha
French
Native or bilingual
English
Fluent
Dutch
Conversational
Experience
- AIMREVirtual Assistant – Administrative & Real Estate ManagementREAL ESTATEFebruary 2023 - Today (3 years and 4 months)Remote administrative and operational support for a Belgian real estate company.• Management of emails, calls, and tenant requests• Follow-up of supplier files and technical interventions• Drafting and formatting of correspondence in French and Dutch• File updating and archiving• Communication with service providers and stakeholders
- Téléperformance & Active AssuranceCall Center Agent – Remote Customer ServiceAugust 2020 - February 2023 (2 years and 6 months)3 years of experience in remote customer service for various companies (Téléperformance and Active Assurance).• Handling and processing calls and emails from French-speaking clients• Advice, file follow-up, assistance with contract subscription or modifications• Autonomous management of requests in compliance with procedures• Daily use of digital tools and CRM
- Aka.Ma – Centre d’éducation pour les élèves malentendantsFrench and English TeacherEDUCATION AND E-LEARNINGMarch 2013 - June 2020 (7 years and 3 months)Adapted teaching of French and English to hearing-impaired students.• Creation of visual and pedagogical materials• Leading classes adapted to specific needs• Individualized follow-up and progress evaluation• Collaboration with a multidisciplinary team
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Education
- Bachelor of Arts in English LiteratureUniversity of Antananarivo2013
- High School DiplomaJules Ferry High School2008
Certifications
- Remote Administrative ManagementProfessional Practice - VA Mission2023
- Tenant Follow-up and Technical Request ManagementField Experience – Remote Real Estate Management2023