Freelancer profile translated to English.

Description

🎯 Owners or managers of seasonal rentals, save time and improve your travelers' experience!

I am Hoby, a virtual assistant specializing in Airbnb and Booking, and I help you easily manage your reservations and communication with your travelers.

✅ Quick and professional responses to messages

✅ Sending instructions (check-in, check-out, practical info)

✅ Reservation and modification management

✅ Attentive follow-up for 5-star reviews

💡 My added value:

Available 7 days a week, I remain flexible according to your needs (morning, day, evening).

Reliable and human service: I take care of your travelers as you would.

Clear, warm, and efficient communication, to save you time and offer a better customer experience.

🎁 Types of missions:

Daily management of traveler messages

Reservation and modification follow-up

Sending personalized instructions

Remote concierge support

👉 Need to delegate to have peace of mind? I am here to support you!

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Freelance
Traveler Support Officer for Concierge Service
TRAVEL AND TOURISM
February 2025 - Today (1 year and 4 months)
Tananarive, Madagascar
Currently, I am responsible for managing communications with travelers for a concierge service with 13 properties. I ensure that deposits are correctly processed, that stay-related instructions are properly transmitted, and I send them when necessary. I also remain available and motivated to learn new tasks as needed.