Freelancer profile translated to English.
Back to original languageAbout Guiro Hermann
Customer Relations Expert & Dedicated Team Supervisor
Are you running an e-commerce business, a logistics company, or a medical practice? Are your customer requests piling up? I can help you manage your entire customer relationship to turn it into a powerful loyalty driver.
A 360° Vision and Optimized Setup
Active in customer relations since 2016, I've grown from an agent to supervising a team of 16 people. I master operations from A to Z.
To offer you the best value for money, my agency model is hybrid:
- Secure Legal Framework:B2B contract and invoicing through my UK-based LTD company. Simple and without administrative friction.
- Competitiveness & Excellence:Operations managed from Morocco, a recognized French-speaking hub. You benefit from premium service at controlled costs.
My Areas of Intervention:
- Omnichannel Support:Expert management of tickets, emails, live chats, and moderation.
- Call Management:Incoming calls (customer service, appointment scheduling, information) and outgoing calls (file follow-ups, qualification).
- Dedicated Teams:From individual support to recruiting and managing a team calibrated to handle your peak activity.
Let's discuss your current challenges and build the ideal organization for your customers' satisfaction!
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- H & JGUIRO Company LTDCustomer Relations & Customer Support Management Consultant (Zendesk, Freshdesk, Gorgias)E-COMMERCEFebruary 2024 - Today (2 years and 6 months)Londres, United Kingdom
Customer Relations Expert & Creator of Dedicated Teams
Active in customer relations since 2016, I have acquired a 360° view of the profession by mastering every link in the chain: I have successively held the positions of agent, trainer, account manager, and then supervisor. This evolution allows me today to understand both the realities on the ground and your strategic challenges.What I Offer: A Turnkey Solution
I don't just offer individual service. Depending on your volume changes, I can recruit, train, and manage a dedicated team to ensure an exceptional customer experience. We take full charge of your interactions:- Email processing and ticket management.
- Incoming call management (customer service, technical support, information).
- Outgoing calls (qualification, file follow-up, loyalty building).
My Advantages for Your Business:
- Extended Coverage Hours:Your customers demand responsiveness. We ensure continuous presence with flexible hours ranging from 8 AM to 8 PM.
- Omnichannel Expertise:Smooth and professional handling of your customers regardless of their preferred channel (Email, Live Chat, Phone, Social Media).
- Immediate Mastery of Your Tools:We are fully operational on the main helpdesk software on the market (Zendesk, Gorgias, Salesforce, Freshdesk), ensuring rapid integration into your current processes.
A Smooth and Secure Partnership
To guarantee a collaboration in complete peace of mind and simplify your administrative procedures, all contracting and invoicing are handled through my legal structure registered in the United Kingdom. This ensures a standardized, reassuring legal framework without any accounting friction. - WecallCustomer Relations Supervisor & Account ManagerMEDICALMay 2017 - Today (9 years and 3 months)Casablanca, Morocco
Customer Relations Expert & Dedicated Team Supervisor | E-commerce, Logistics & Medical
Active in customer relations since 2016, I have forged my field and managerial expertise at Wecall. This experience allowed me to support companies with very diverse requirements:- Medical:Secretarial services and telephone reception management for several doctors.
- E-commerce:Management of after-sales service, disputes, and customer satisfaction for various online stores.
- Logistics:B2B account manager for a logistics provider (delivery tracking, complex claim management).
My evolution to the position ofSupervisor (managing a team of 16 people)allows me today to understand both the operational realities of an agent and your strategic challenges as a business leader.What I Offer: A Tailored Outsourcing Solution
I don't just offer individual service. Depending on your volume changes, I can build, train, and manage a dedicated team to ensure an exceptional customer experience. We manage from A to Z:- Processing your emails and ticket management (Zendesk, Gorgias, Freshdesk, etc.).
- Incoming call reception (Technical support, After-sales service, Appointment scheduling).
- Outgoing calls (Qualification, file follow-up, loyalty building).
Why Collaborate With Me?
- Sectoral Versatility:I quickly understand the specific processes of your industry (medical, e-commerce, logistics).
- Extended Coverage Hours:We ensure continuous presence with hours ranging from 8 AM to 8 PM.
- Excellence & Competitiveness:The operational aspect is handled by our expert French-speaking team based in Morocco.
Let's discuss your needs and how I can alleviate your daily workload and that of your customers!
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