Description

Salesforce Business Analyst specialized in Order Management (OMS), with 4 years of experience supporting major e-commerce and retail environments. I cover the full end-to-end OMS lifecycle: order capture, payment flows, fraud prevention, stock allocation, shipping orchestration, invoicing, returns, and refunds.

Before moving into Salesforce, I spent 3 years as a System Engineer and QA Analyst in the automotive industry, giving me a solid foundation in system reliability, testing methodologies, and collaboration with cross-functional teams.

I regularly lead functional workshops, translate business needs into actionable user stories, and support UAT to ensure successful delivery. I work closely with technical teams and have contributed to multi-region rollouts across different time zones.

Open to freelance opportunities in Salesforce OMS or broader Business Analyst roles — on-site or remote from Paris.

Languages

French
Native or bilingual
English
Fluent
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Delphi Technologies
Business Analyst
AUTOMOBILE
February 2018 - January 2021 (2 years and 11 months)
Blois, France
As a System Engineer in the automotive industry, I contributed to defining system requirements and ensuring end-to-end validation of embedded electronic systems.
Software validation of Daimler Diesel ECUs in compliance with customer specifications:
Analyzed customer requirements and created the corresponding test plans.
Executed validation tests on bench systems (Loadbox or HIL) and directly on vehicles.
Investigated and analyzed defects using specifications and C-language code.
Documented and recorded all test results with clear and structured reporting.
Gestion de projet Test Management coordination QA testing Requirements specification
CELINE LVMH
Business Analyst
LUXURY GOODS
December 2021 - January 2024 (2 years and 1 month)
Paris, France
Salesforce Order Management Implementation | Retail / E-Commerce

Supported the integration of Salesforce OMS into an existing e-commerce environment.
Designed order orchestration and allocation flows to optimize shipping and fulfillment.
Managed functional mapping of business processes across logistics, payments, and customer experience.
Worked closely with developers and architects to ensure functional-technical alignment.
Supported global rollout and regional adaptations.
Led and participated in workshops, translating business needs into User Stories and functional specifications.
Jira Postman Salesforce Integration Méthode agile SFCC
RIMOWA LVMH
Business Analyst
LUXURY GOODS
February 2024 - Today (2 years and 4 months)
Paris, France
Led the global deployment of Salesforce Order Management across Europe, APAC, and the Middle East.
Streamlined key order lifecycle processes: order ingestion, payment/fraud checks, stock allocation, shipping, invoicing, returns, and refunds.
Ensured smooth integration with SFCC, Edicom, Cegid, Talend/MuleSoft, and CRM systems.
Drafted detailed specifications and user stories with acceptance criteria for development teams.
Collaborated closely with the project manager, product owner, and technical leads to define and validate solutions.
Supported development teams and monitored progress to ensure on-time release delivery.
Delivered sprint demos and trained global business teams on new features and continuous improvements.
Coordinated cross-functional teams to troubleshoot integration issues and optimize workflows.
Salesforce Order Management Postman Jira Requirements specification