Freelancer profile translated to English.
Back to original languageAbout Hind
Customer Success SaaS | Activation & Free-to-Paid Conversion Specialist
The majority of free users never convert to paying customers.
Not due to lack of interest, but lack of the right trigger at the right time.
I partner with early-stage SaaS founders (freemium, free-to-paid) to transform their free user base into paying customers.
My method: analyze your users' actual behavior, identify friction points in your journey, and then intervene on high-impact levers: onboarding, emails, in-app messages, segmentation.
All without a blocking tech roadmap.
If you have between 100 and 10,000 users and your conversion is stagnating, that's exactly where I come in.
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- Kare SchoolCustomer Success ManagerJanuary 2025 - February 2025 (1 month)Intensive training at Kare School to master the operational basics of Customer Success. Analysis of client needs and implementation of personalized onboarding. Monitoring of key KPIs, including churn, retention, and activation, to identify areas for optimization. Structuring of the CS strategy with feedback management, product roadmap development, and loyalty actions. Design of a digital journey adapted to the target audience. Skills developed to operate in growing tech environments and structure Customer Success focused on performance, customer satisfaction, and continuous improvement.
- AL KUNUZ INCModification of T&Cs, internal regulations, legal notices, and privacy policy.EDUCATION AND E-LEARNINGAugust 2024 - August 2024Modification of terms and conditions, legal notices, internal regulations, and privacy policy based on an attorney's audit to comply with European regulations.
- Sabria consultingDigital AssistantEDUCATION AND E-LEARNINGMay 2024 - June 2024 (1 month)Support for the promotion of a training course. Content creation, community management for a challenge, administrative follow-up.
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Education
- Customer Relationship CertificationKARE SCHOOL2025Formation Customer Success Manager - Gestion de la relation client Bootcamp par les experts CSM de start-ups françaises Janvier 2025 Kare School Analyser les besoins d'un client et le former (onboarding) Analyser les données et KPI, fidéliser et gérer le churn Proposer un dispositif digital adapté aux besoins du client et à la cible visée.
Certifications
- Manage Customer Relationships in a Digital CompanyKARE2025