Hind Mrabti

Business Analyst for the Travel Insurance line, leading B2B2C digital transformation and global Legacy systems management.

▪ European B2B2C Migration: End-to-end piloting of the migration from BU by BU to the Target solution, with each BU including all its partners (airlines: Air France, KLM, Air Transat, Air Lingus, Iberia, Eurostar, etc.). Specification of business needs, validation, and testing of quoting engine APIs

▪ Voice of Business (VoB) - Global Legacy Management: Prioritization and management of all Change Request tickets for partners still using the Legacy system globally (Europe, Asia, USA, Australia, New Zealand, Maghreb), in collaboration with the offshore ODC team in Thailand, including UAT validation and quality assurance

▪ ACPR Regulatory Management: Coordination with the Global Strategic Partnerships team, including leading daily calls to support Business Units in their migration process and resolve encountered issues (configuration, API testing via Postman, PI integration). Emergency migration of critical components (mailing system, confirmation email templates) from Legacy to Target to enable rapid and autonomous modifications without dependence on Legacy releases

▪ Release & Portfolio Management: Release management with monitoring of new partner integrations

▪ Agile Collaboration with Product Owners: Prioritization of the Target platform backlog (configuration and quoting platform used by all BUs), writing user stories, UAT validation of tickets, and participation in new distribution product design

▪ Technical Coordination: Collaboration between business, technical teams, and partners to ensure the continuous evolution of the platform

Business Analyst on an application used by public institutions for the annual declaration of the number of disabled people employed, used for calculating contributions or financial aid.

▪ Application maintenance and evolution

▪ Analysis and formalization of business needs

▪ Writing user stories

▪ Anomaly tracking and coordination with development teams

▪ Organization and execution of tests and user acceptance (UAT)

▪ Writing test reports and functional documentation

Product Manager for the development of a PMS (Property Management System) and Booking Engine for the hotel industry.

▪ Defined product vision and roadmap in collaboration with founders and development team

▪ Gathered user needs from pilot hoteliers and prioritized product backlog

▪ Coordinated business and technical teams for iterative release cycles

▪ Led the integration of third-party APIs (OTAs, booking platforms, payment gateways)

▪ Implemented dynamic pricing strategies based on market data analysis and AI to optimize revenue

▪ Conducted functional tests and supported deployment on pilot environments