Freelancer profile translated to English.

Description

Senior consultant specialized in digital transformation, e-commerce, and Supply Chain, I have been supporting retail brands in the success of their transformation projects for over 14 years.

I am involved in the scoping, steering, and coordination of cross-functional projects involving business, product, and IT teams, with a strong focus on results and delivery.

My areas of expertise: digital transformation, e-commerce, omnichannel, Supply Chain, program management, PMO, and change management.

Industry field of expertise

Languages

Arabic
Native or bilingual
English
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Carrefour
Cross-functional Project Manager - E-commerce
RETAIL (LARGE RETAILERS)
August 2021 - April 2026 (4 years and 8 months)
Massy, France
Within the E-commerce Digital Factory, managed a portfolio of strategic projects aimed at evolving customer journeys, e-commerce capabilities, and business tools.

Responsibilities:

Scoping business needs and developing business cases
Analyzing functional, application, and organizational impacts
Defining solutions in collaboration with Product, Architecture, and IT teams
Coordinating business, PO, PM, UX/UI, Architecture, Security, Legal, and DPO teams
Steering feasibility studies, cost estimations, and decision-making
Preparing and facilitating governance meetings
Monitoring delivery, cross-functional acceptance testing, and go-lives
Managing risks, dependencies, and performance indicators

Major Projects:

Real-time weight-based billing for fresh products (butchery, poultry, fruits & vegetables, charcuterie)
In-store pickup pre-order for non-food items
Sale of packs and bundles
Evolution of omnichannel promotional mechanics
Launch of the Carrefour store on Rakuten
Online payment for meal vouchers
Conversion optimization via deep links to the mobile app
Personalization of the customer experience through targeted coupons based on purchasing behavior
E-commerce Cross-functional project management Agile methodology SAFe
Van Cleef & Arpels
Business Project Manager Consultant
LUXURY GOODS
April 2021 - July 2021 (3 months)
Supported the launch of e-commerce in the Middle East and Russia markets
Cross-functional coordination between market teams, Richemont Group entities, and external partners
Managed scoping work, impact studies, and governance committees
Supervised the discovery phase and aligned stakeholders on the target solution, planning, and priorities
International coordination E-commerce Cross-functional project management Omnichannel
Picard Surgelés
PMO Consultant, E-commerce
E-COMMERCE
November 2020 - February 2021 (3 months)
Issy-les-Moulineaux, Île-de-France, France
PMO Consultant – E-commerce

Project: Launch of a Christmas Click & Collect service

In the context of the health crisis, supported Picard in implementing a temporary Click & Collect service to meet the high demand during the holiday season and test customer appetite for this new journey.

Missions:

Cross-functional coordination of business, IT, logistics, and store operations teams
Project progress monitoring, risk, alert, and dependency tracking
Facilitation of project committees and steering committees
Organization and coordination of end-to-end business acceptance testing
Monitoring the IT backlog and preparing the deployment plan
Formalization of operational processes for stores
Preparation of communication materials and support for the store network
PMO E-commerce Cross-functional coordination Cross-functional project management Digital transformation