About Hillary
French
Native or bilingual
Experience
- OUTSOURCIA TanjombatoTelephone operatorJanuary 2022 - January 2023 (1 year)• Email management: drafting and sending emails to clients and prospects for follow-ups, information, and personalized service.• Following up with potential clients to maximize conversion rates and foster customer loyalty.• Ensuring customer satisfaction by providing an attractive, active, courteous, and professional service.
- CSS AnkorondranoTelemarketingTELECOMMUNICATIONSMarch 2023 - June 2023 (2 months)Antananarivo, Madagascar• Telephone prospecting with potential clients to present products or services.• Identifying needs and adapting sales arguments to each interlocutor.• Scheduling qualified appointments for sales representatives or closing direct sales.• Handling objections and highlighting the advantages of offers.• Following up with prospects and updating CRM databases.
- CHRONOPOST MAURITIUSAfter-sales telephone advisorJanuary 2024 - January 2025 (1 year)• Receiving and managing incoming calls to respond to customer requests.• Analyzing needs and proposing suitable solutions.• Managing complaints and tracking customer files to ensure their satisfaction.• Transmitting information to the relevant departments to improve customer experience.• Using CRM tools and management software for effective follow-up. Telemarketing: Appointment scheduling.
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