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Hillary AndrianarisonHA

Hillary Andrianarison

Virtual Assistant in Customer Support

€130/day
Antananarivo, MG
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Hillary

I am Nomena, a part-time Customer Relations professional with over 3 years of experience in customer service, particularly at Outsourcia Tanjombato.

My goal? To support you remotely by freeing you from repetitive or time-consuming tasks, while ensuring the quality of relationships with your clients and partners. Organized, smiling, and rigorous, I easily integrate into your workflow and am always motivated to give my best.

My services include:
• Customer relationship management (responding to emails, messages, incoming calls)
• Administrative assistance: agenda management, appointment scheduling, follow-ups, data entry
• Tracking customer files or orders
• Drafting or formatting simple documents
• Small one-off or recurring tasks according to your needs

Why trust me?
• I am available part-time, according to your constraints and priorities
• I place great importance on the quality of the work delivered
• I have a human and personalized approach to customer relations
• I am comfortable with collaborative tools and adapt quickly

Each mission is a collaboration, and I take care to build a trusting relationship with my clients, over the long term.

Let's discuss together how I can help you on a daily basis!
  • French

    Native or bilingual

Can work on-site
Antananarivo (up to 50km)

Experience

  • OUTSOURCIA Tanjombato
    Telephone operator
    January 2022 - January 2023 (1 year)
    • Email management: drafting and sending emails to clients and prospects for follow-ups, information, and personalized service.
    • Following up with potential clients to maximize conversion rates and foster customer loyalty.
    • Ensuring customer satisfaction by providing an attractive, active, courteous, and professional service.
  • CSS Ankorondrano
    Telemarketing
    TELECOMMUNICATIONS
    March 2023 - June 2023 (2 months)
    Antananarivo, Madagascar
    • Telephone prospecting with potential clients to present products or services.
    • Identifying needs and adapting sales arguments to each interlocutor.
    • Scheduling qualified appointments for sales representatives or closing direct sales.
    • Handling objections and highlighting the advantages of offers.
    • Following up with prospects and updating CRM databases.
  • CHRONOPOST MAURITIUS
    After-sales telephone advisor
    January 2024 - January 2025 (1 year)
    • Receiving and managing incoming calls to respond to customer requests.
    • Analyzing needs and proposing suitable solutions.
    • Managing complaints and tracking customer files to ensure their satisfaction.
    • Transmitting information to the relevant departments to improve customer experience.
    • Using CRM tools and management software for effective follow-up. Telemarketing: Appointment scheduling.

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