Noa P.

I bring 15 years of product leadership to help service businesses recover revenue they're already losing through AI-enabled customer journeys, workflows and business processes.

Most service businesses spend thousands acquiring new clients while hundreds of past clients sit untouched in their CRM. New enquiries wait hours for a response while potential customers book elsewhere.

I design the strategy, the workflow, and the AI-enabled system to fix that - then direct implementation using the tools you already use.

Results I've delivered:

- Reduced customer churn from 7% to 5% at Deliverect.

- Increased NPS by 8 points through customer experience improvements.

- Grew market share by 9% at L'Oréal Benelux.

- Managed digital products supporting ~€80M in online revenue at Bestseller.

Today, I bring that same product thinking to service businesses - designing AI-enabled retention and growth systems, and directing their implementation.

My Services

Dormant Client Recovery

I design and direct an AI-powered outreach system that identifies clients who haven't returned in 60–90+ days and brings them back with personalised messaging.

Lead Response Strategy

I design the qualification and response workflow so new enquiries are answered within minutes — reducing lost bookings from slow response times.

Review Growth

I design the automated follow-up sequence that generates more Google reviews at the right moment in the customer journey.

What You Receive:

- Customer journey audit

- Automation opportunity assessment

- AI workflow design

- Implementation roadmap

- Delivery oversight

- Documentation and handover

No unnecessary software. No lengthy strategy decks. Just a clear, practical plan - designed and directed by someone who's done this at scale.