Freelancer profile translated to English.

Description

I have extensive experience in customer service, sales, and retail, and I am currently working as a freelancer. Through my many years of experience in sales, I have developed a good sense for customer needs and provide reliable and goal-oriented advice.

In addition, I have a comprehensive cosmetic training with a focus on skincare, product advice, and sales. My strengths lie in customer advice, communication, and building long-term customer relationships. I work service-oriented, professionally, and with great commitment.

Languages

German
Native or bilingual
Turkish
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

EWE AG
Agent / Customer Management
CONSULTING AND AUDITS
January 2026 - Today (5 months)
Remote/Freelancer
• · Phone & Email Processing
• · Inbound & Outbound Communication
• · Ensuring Customer Satisfaction & Quality
Concentrix (Webhelp)
Agent / Customer Management
CONSULTING AND AUDITS
January 2025 - July 2025 (6 months)
Malatya, Türkiye
Remote
• · Customer Service
• · Processing customer inquiries via inbound, chat, and email
• · Solution-oriented support for customers
Elektro Busch & Jäger, Paulmann & Crone,
Industrial Experience
January 1991 - January 2005 (14 years)
58 Lüdenscheid, Germany
• · Manufacturing experience in the industry, including shift work
• · Responsibility for on-time production targets, quality, and processes
• · Recording and documentation of production data
• · Collaboration with colleagues and coordination of teams
• · Customer contact for acceptances and quality feedback