Freelancer profile translated to English.

Description

Freelance in marketing, communication, and data analysis, I support companies in their digital strategy with a comprehensive and results-oriented approach. I am involved in defining marketing plans, creating impactful content, and analyzing performance to optimize actions. Autonomous, responsive, and versatile, I master key tools (Google Analytics, Meta Ads, Excel, Canva…) and can manage projects from start to finish. I am proficient in several essential tools and languages such as Python (data analysis and automation), SQL (database extraction and management), CSS and JavaScript (website interface customization and improvement), as well as Google Analytics 4 (web traffic analysis), Microsoft Power BI (interactive report creation), and Google Tag Manager (tracking tag management). My goal: to transform your data into concrete growth levers.

Languages

English
Native or bilingual
Spanish
Conversational
Arabic
Fluent

Workplace preferences

Remote only

Primarily works remotely

ECONOCOM
SERVICE AGENT & TECHNICIAN
February 2025 - March 2025 (1 month)
Managing user incidents and requests on Microsoft, Linux, and Apple environments. Analyzing needs and optimizing software solutions and IT infrastructures. Coordinating with advanced support teams and rigorously following up on complex cases. Using ticketing tools and applying security standards and GDPR compliance.
Microsoft Office Customer Relations Technical Documentation
SDCEM
EXPORT ACCOUNT MANAGER
RAW MATERIALS INDUSTRY
August 2022 - September 2024 (2 years and 1 month)
Precise management of offers and rigorous follow-up of contracts to ensure customer satisfaction. Efficient coordination of international projects with comprehensive documentary follow-up. Proactive communication as a key contact, facilitating smooth exchanges. Making responsible strategic decisions to optimize export operations. Managing and reporting on project progress.
Project Management Business Development E-commerce Webmarketing Strategy English
JD Sports
Salesperson
January 2017 - January 2020 (3 years)
I advised customers, managed stocking and restocking, while ensuring store cleanliness. I also actively participated in sales by highlighting key products and achieving set objectives.
Customer Relations Customer Loyalty Closing CRM KPI