Freelancer profile translated to English.
Back to original languageAbout Hichem
I support startups in building and structuring their IT environment to make it a real growth lever.
With my experience at leaders like Alan, Getaround, and Jellysmack, I bring you the technical foundations and processes of a large company, with the agility that characterizes you.
I am not just a consultant, I am a "builder": I intervene operationally to implement solutions that meet your growth, security, and productivity challenges.
What I can bring you concretely:
- IT Audit and Strategy:We analyze your existing setup and define a clear and pragmatic roadmap for your infrastructure, security, and SaaS stack.
- Project Management & IT Ops:I manage your critical projects from A to Z (Google Workspace migration, MDM deployment, network redesign) and implement efficient and scalable IT support (Helpdesk) for your teams.
- SaaS & Budget Optimization:I audit your licenses, eliminate unnecessary expenses (up to 15% savings achieved), and automate your processes (Onboarding, Offboarding) to combine cost control and time savings.
- Security & Compliance:I strengthen your security posture with leading tools (Jamf, Kandji, Okta, 1Password) and support you in preparing for compliance such as TISAX or ISO 27001.
Ready to build a robust IT foundation to support your growth? Let's discuss your goals.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- JELLYSMACKIT DirectorENTERTAINMENT AND LEISUREMay 2023 - March 2024 (10 months)Paris, France
- Led a global IT team of 7 supporting 600+ hybrid users in 3 time zones.
- Launched Slack-based ticket triage; reduced issue resolution time by 30%.
- Developed role-based SaaS governance using Google Workspace + Okta.
- Oversaw IT HQ relocation; zero downtime and seamless user transition.
- Created asset lifecycle system integrated with MDM (Jamf) and inventory tools.
- QontoIT LeadBANKING AND INSURANCESeptember 2022 - December 2022 (3 months)👥 Led a team of 5 IT Specialists, headquartered in Paris, providing comprehensive IT support across Europe.🛠️ Optimized Asset Management processes at scale, by integrating the MDM System with the Inventory database💬 Increased IT Agent efficiency and employee engagement by moving the Help desk operations on Slack.📈 Achieved improved monitoring of support activities, resulting in enhanced response times and heightened operational effectiveness.👥 Led a team of 5 IT Specialists, headquartered in Paris, providing comprehensive IT support across Europe. 🛠️ Optimized Asset Management processes at scale, by integrating the MDM System with the Inventory database 💬 Increased IT Agent efficiency and employee engagement by moving the Help desk operations on Slack. 📈 Achieved improved monitoring of support activities, resulting in enhanced response times and heightened operational effectiveness.Skills: Communication · Information Technology · Optimization · IT process · Team Leadership · Inventory Management
- GetaroundIT Program ManagerTRANSPORTATIONMay 2022 - April 2023 (11 months)🌐 Revamped and implemented a new network for the EU Headquarters in Paris, improving coverage and increasing the overall performance.🌍 Orchestrated the recruitment of an IT Support Specialist, strengthening the on-site support team and supporting EU employees.💬 Orchestrated the strategic planning for the Slack merger, laying the groundwork for enhanced communication efficiency.📲 Strategically spearheaded the comprehensive planning for the deployment of the US Mobile Device Management (MDM) system (Kandji) across Europe, including meticulous orchestration aligned with EU regulations and a deep understanding of the nuances in EU working culture.🌐 Collaborated within a global team under the guidance of the CISO, contributing to comprehensive cybersecurity initiatives.
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Education
- BaccalaureateLangevin-Wallon2010Sciences et Techniques de l'Ingénieur - Option Electronique
- University Diploma of TechnologyUniversity of Marne-la-Vallée2012Services et Réseaux de Communication