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Hicham ZarouriHZ

Hicham Zarouri

IT Support Technician

€350/day
1 project
Paris, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Hicham

🎯 Experienced IT Support Technician — +3200h of support and +720 field interventions

Autonomous, responsive, and solution-oriented, I have been working with companies since 2019 to provide Level 1/2 technical support, workstation deployment, incident management, and IT maintenance on-site or remotely.

💡 I support your teams effectively with:

Deployment, imaging, and configuration of workstations (Windows/Mac)

User support (on-site or remote) with ServiceNow & Office 365

Network installation, switches, VPN, hardware or software troubleshooting

Fleet management via SCCM, Active Directory, BitLocker, Google Workspace

✅ My commitments: rigorous interventions, clear documentation, professional follow-up, and availability.
👥 Over 300 users successfully supported on migration projects, IT moves, and large-scale deployments.

📍I work fully remotely or on a project basis on-site according to your needs.
  • French

    Native or bilingual

  • Arabic

    Conversational

  • English

    Conversational

Remote only
Primarily works remotely

Experience

  • New Telecom
    Activity Management and Coordination
    TELECOMMUNICATIONS
    March 2026 - Today (3 months)
    Service Description

    Management of the start and daily closing of activities

    Hourly monitoring of intervention progress

    Management and updating of team schedules

    Analysis and real-time reporting of statistics (SYNCHRO OK / NOK)

    Prevention of missed interventions and immediate handling of technical failures

    Recovery actions for absent subscribers, where possible

    Calculation of the final synchronization rate

    Summary reporting at the end of the day

    This service aims to optimize productivity, execution quality, and field responsiveness, while ensuring a level of service that meets client requirements.

    Tools Used

    Google Workspace

    Microsoft Teams

    Aboracco
    Google Workspace Reporting Microsoft Teams
  • Djiminy
    Malt logoOn Malt
    IT Support
    DIGITAL AND IT
    January 2026 - January 2026
    Management and Support:

    Djiminy Application

    Assignment and handling of Level 1 / Level 2 tickets

    Scheduling interventions via Calendly

    Remote control via TeamViewer

    Administration & Tools:

    Creation and management of Microsoft 365 users

    Slack

    Google Workspace

    Bitwarden

    Ringover

    GLPI
    Microsoft Office SaaS User Support Google Workspace GLPI
  • VP ENERGY
    Activity Management and Coordination
    TELECOMMUNICATIONS
    December 2025 - February 2026 (2 months)
    Service Description

    Management of the start and daily closing of activities

    Hourly monitoring of intervention progress

    Management and updating of team schedules

    Analysis and real-time reporting of statistics (SYNCHRO OK / NOK)

    Prevention of missed interventions and immediate handling of technical failures

    Recovery actions for absent subscribers, where possible

    Calculation of the final synchronization rate

    Summary reporting at the end of the day

    This service aims to optimize productivity, execution quality, and field responsiveness, while ensuring a level of service that meets client requirements.

    Tools Used

    GESICA

    Titan

    Microsoft Teams
    GESICA Titan Microsoft Office TCD

Reviews

5.0

Out of 1 rating

JeremyJ

Jeremy

Technicien Support à distance - Djiminy

Reviewed on 1/23/2026

Quick adaptation, excellent communication, serious and disciplined, I recommend Hicham!

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Education

  • Web/Web Mobile Developer Certificate
    2021
    Certificat de développeur web/web mobile
  • Audiovisual Production Certificate
    AFPA
    2010
    Certificat de Réalisation Audiovisuel

Certifications

Skill set

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