Freelancer profile translated to English.
Back to original languageAbout Hicham
🎯 Experienced IT Support Technician — +3200h of support and +720 field interventions
Autonomous, responsive, and solution-oriented, I have been working with companies since 2019 to provide Level 1/2 technical support, workstation deployment, incident management, and IT maintenance on-site or remotely.
💡 I support your teams effectively with:
Deployment, imaging, and configuration of workstations (Windows/Mac)
User support (on-site or remote) with ServiceNow & Office 365
Network installation, switches, VPN, hardware or software troubleshooting
Fleet management via SCCM, Active Directory, BitLocker, Google Workspace
✅ My commitments: rigorous interventions, clear documentation, professional follow-up, and availability.
👥 Over 300 users successfully supported on migration projects, IT moves, and large-scale deployments.
📍I work fully remotely or on a project basis on-site according to your needs.
French
Native or bilingual
Arabic
Conversational
English
Conversational
Remote only
Primarily works remotely
Experience
- New TelecomActivity Management and CoordinationTELECOMMUNICATIONSMarch 2026 - Today (3 months)Service DescriptionManagement of the start and daily closing of activitiesHourly monitoring of intervention progressManagement and updating of team schedulesAnalysis and real-time reporting of statistics (SYNCHRO OK / NOK)Prevention of missed interventions and immediate handling of technical failuresRecovery actions for absent subscribers, where possibleCalculation of the final synchronization rateSummary reporting at the end of the dayThis service aims to optimize productivity, execution quality, and field responsiveness, while ensuring a level of service that meets client requirements.Tools UsedGoogle WorkspaceMicrosoft TeamsAboracco
- Djiminy
On Malt
IT SupportDIGITAL AND ITJanuary 2026 - January 2026Management and Support:Djiminy ApplicationAssignment and handling of Level 1 / Level 2 ticketsScheduling interventions via CalendlyRemote control via TeamViewerAdministration & Tools:Creation and management of Microsoft 365 usersSlackGoogle WorkspaceBitwardenRingoverGLPI - VP ENERGYActivity Management and CoordinationTELECOMMUNICATIONSDecember 2025 - February 2026 (2 months)Service DescriptionManagement of the start and daily closing of activitiesHourly monitoring of intervention progressManagement and updating of team schedulesAnalysis and real-time reporting of statistics (SYNCHRO OK / NOK)Prevention of missed interventions and immediate handling of technical failuresRecovery actions for absent subscribers, where possibleCalculation of the final synchronization rateSummary reporting at the end of the dayThis service aims to optimize productivity, execution quality, and field responsiveness, while ensuring a level of service that meets client requirements.Tools UsedGESICATitanMicrosoft Teams
Reviews
Jeremy
Technicien Support à distance - Djiminy
Reviewed on 1/23/2026
Quick adaptation, excellent communication, serious and disciplined, I recommend Hicham!
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Education
- Web/Web Mobile Developer Certificate2021Certificat de développeur web/web mobile
- Audiovisual Production CertificateAFPA2010Certificat de Réalisation Audiovisuel
Certifications
- Responsive Web DesignfreeCodeCamp2025